Tagged: Record, spaceclaim
July 18, 2019 at 12:27 pmomajoSubscriber
hello, I have a customer with this error message at the time of
He has this message in the case of recording
and in the case of register-sub (if he wants to make a copy of his assembly)
design registration error
unable to save the document
in french :
erreur d'enregistrement de la conception
impossible d'enregistrer le document
July 19, 2019 at 9:21 amSubashni RavichandranAnsys Employee
Hello olivier. majo
I will look into this issue and get back to you.
July 22, 2019 at 8:53 amSubashni RavichandranAnsys Employee
Hello olivier. majo
Does the customer face this issue only with this model or does this happen with all models?
Could you please try running the application with 'Run as administrator'?
July 22, 2019 at 11:59 amybiranSubscriber
the customer has reinstalled the new version of spaceclaim and it works again. He just lost a day's work. I advised him to register more often in case the problem reappeared.
July 23, 2019 at 6:18 amSubashni RavichandranAnsys Employee
I'm not sure what could have caused the issue. I'm sorry for the inconvenience caused.
Could you please ask the customer to record the steps to the error in case it occurs again so that we can investigate this issue further from our end.
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