Discovery 2020 R2 not opening

- January 15, 2021 at 2:54 am
  
  marcus.walsh
  Subscriber
  
  I cannot start Ansys Discovery 2020 R2 on one of my computers. It starts loading, see screenshot below, but after maybe 20 seconds the image disappears, and nothing else happens. I tried starting Discovery on another computer, which does work, so it must be something specific to the computer I am using. Other Ansys products open without a problem (I tried Workbench) so the licence is set up right. I tried to open Discovery Live on the computer in question and, although it opened, it gave the warning that my graphics card does not have enough memory (it has 2 GB, not the required 4 GB for Live). I checked the system requirements for Discovery and only 1 GB of dedicated GPU memory is required. I cannot use the computer the which Discovery will open on due to network security issues. Any ideas? Thanks in advance.
- January 15, 2021 at 7:21 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Marcus
  
  Were there any errors during the installation?
  
  Could you please share the log files located at ~/Ansys Inc
  
  Install.log
  
  Install_licconfig.log
  
  Install.err (if it exists)
  
  Also, please type %temp% in Windows Search and locate .ansys folder.
  Zip this folder and send it to me.
  
  I have shared a Secure Transfer link to share these files as a separate email.
- January 21, 2021 at 11:35 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Marcus
  
  I have not received any log files from you. Do you face any issue accessing the Secure Transfer link?

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