Discovery 2022R1 fail to open

- April 6, 2022 at 10:36 am
  
  ngoctm
  Subscriber
  
  Hi Discovery team,
  
  My Discovery has a problem when opening it. Please check the picture that is attached.
  
  I tried to uninstall and re-install but the issue still occur.
  
  While Discovery 2021R1 on the same computer operates normally.
  
  Please help me resolve it.
  
  Thanks & best regards,
  
  Ngoc Tran Minh
- April 6, 2022 at 1:16 pm
  
  Devendra Badgujar
  Ansys Employee
  
  Hello ngoctm
  
  Please try disabling Intel graphics on the machine, this has been an issue we have been seeing lately resulting in the error you are getting.
  
  Also please try installing the latest redistributable. You can try installing the appropriate one from here: Latest supported Visual C++ Redistributable downloads | Microsoft Docs
  
  Please try installing the VC_redist.x64.exe and vc_redist.x86.exe for Visual Studio 2015, 2017, 2019 and 2022 package. If you already have 2015 installed, you may need to uninstall before installing this downloaded version.
  
  Please let me know if you need any further assistance.
  
  Regards.
  - April 7, 2022 at 2:54 am
    
    ngoctm
    Subscriber
    
    Hello Devendra Badgujar
    
    The issue was resolved after I installed the latest Visual C++ redistributable.
    
    Thank you for your quick support!
    
    Thank you again & Best regards,
  - April 7, 2022 at 6:20 am
    
    Devendra Badgujar
    Ansys Employee
    
    ngoctm
    
    Thanks for the update.
    
    Regards.

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