Discovery Account Mixup

- December 2, 2020 at 11:55 am
  
  tim.dukes
  Subscriber
  
  Hi Support
  
  A customer I believe has had a mix-up with there account email being incorrect and the subscriptions assigned to the wrong email.
  
  Could I request this be switched from email A to email B
  
  Tim
- December 2, 2020 at 12:14 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello Tim Dukes
  
  I will check with the team and get back to you.
- December 4, 2020 at 7:04 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Tim Dukes
  
  I am seeing both the email addresses under the list of admins for the customer account. You can ask the admin to remove the incorrect email address from the admin list as well as from the Users list from the Administration panel of the Discovery account.
- December 4, 2020 at 9:09 am
  
  tim.dukes
  Subscriber
  
  Hi Naresh, thanks for looking into this customer is now sorted.

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