Discovery Import

Discovery Import

  1. All Channels
  2. Discovery Import
  3. Discovery AIM 2019 R1 failed with CLR20r3 error message.

Discovery AIM 2019 R1 failed with CLR20r3 error message.

Tagged: 
    • February 7, 2020 at 9:23 am
      kin
      Subscriber

      Hi,

       

      In the beginning, AIM could start successfully and I got into the Structure template but it failed when importing geometry in it.

      The error message you can see as shown in picture 1 and picture 2.

      I've reinstalled it but it didn't work.

      How to fix this problem?

       

      Thanks & Regards.

    • February 7, 2020 at 10:09 am
      Naresh Patre
      Ansys Employee

      Hello Kin

      One user faced a similar error with SpaceClaim and reconfiguring Firewall helped to overcome the issue. Please check out below discussion thread. Can you try it out and let me know if it doesn't help? You may have to take help from your IT team in this case.

      https://forum.ansys.com/forums/topic/spaceclaim-has-stopped-working-3/

      • February 10, 2020 at 7:01 am
        kin
        Subscriber

        Hi Naresh Patre ,

        We've reconfigured the firewall and antivirus software as shown in the attachment picture 3 but it still doesn't work.

        The problem is in the same condition as described above.

        We're looking forward to having a solution to this problem.

         

        Thanks & Regards.

    • February 10, 2020 at 7:28 am
      Naresh Patre
      Ansys Employee

      Kin

      Thanks for your reply. I will check with the installation team and let you know. Meanwhile, can you check if the user has admin rights?

      • February 10, 2020 at 8:29 am
        kin
        Subscriber

        Hi Naresh Patre ,

         

        It's certainly sure that the user reconfigured the firewall and antivirus with administration right.

        Thanks for your assistance.

         

        Thanks & Regards.

    • February 10, 2020 at 8:46 am
      Naresh Patre
      Ansys Employee

      Hello Kin

      Can you go to C:UsersAppDataLocal and rename following folders:

      1. rename folder named "SpaceClaim" to "SpaceClaim_old"

      2. Go Ansys folder and rename folder "v193" to "v193_old".

      Now, restart AIM and check if you are still encountering the same issue.

      • February 11, 2020 at 2:49 am
        kin
        Subscriber

        Hi Naresh Patre ,

         

        We renamed the two folders but it still doesn't work.

        Thank & Regards.

    • February 17, 2020 at 10:15 am
      Naresh Patre
      Ansys Employee

      Hello Kin

      Can you check following points:

      1. The OS is supported by the ANSYS version used by the customer
      2. The user would be running Discovery Aim on Remote Desktop.
      3. The Graphics driver would be old.
      • February 18, 2020 at 8:19 am
        kin
        Subscriber

        Hi Naresh Patre 

        The OS is Windows7 and the version of AIM is 2019 R1 which is compatible with Windows7.

        We updated the driver but it still didn't work.

         

        Thanks & Regards.

    • February 19, 2020 at 5:28 am
      Naresh Patre
      Ansys Employee

      Hello Kin

      Can you check if Discovery AIm is running on Remote Desktop?

      • February 19, 2020 at 7:34 am
        kin
        Subscriber

        Hi Naresh Patre 

        No, it didn't run on Remote Desktop.

        Thanks & Regards.

    • February 20, 2020 at 5:21 am
      Naresh Patre
      Ansys Employee

      Hello Kin

      Renaming the folders mentioned earlier has helped to overcome this issue. I am not sure why it is not helping in this case. What version of .NET Framework is installed?

      • February 20, 2020 at 7:01 am
        kin
        Subscriber

        Hi Naresh Patre 

        The version of NET Framework is 3.5 .

        Thanks & Regards.

    • February 21, 2020 at 5:35 am
      Naresh Patre
      Ansys Employee

      Hi Kin

      I have contacted you separately through email seeking additional details.

      • February 21, 2020 at 6:08 am
        kin
        Subscriber

        Hi Naresh Patre 

        I've replied to you with some information.

        Thanks & Regards.

    • February 28, 2020 at 5:19 am
      Naresh Patre
      Ansys Employee

      Deactivating detect contact automatically option helped to overcome this issue.

Viewing 8 reply threads
  • You must be logged in to reply to this topic.
Ansys Innovation Space

Boost Ansys Fluent Simulations with AWS

Computational Fluid Dynamics (CFD) helps engineers design products in which the flow of fluid components is a significant challenge. These different use cases often require large complex models to solve on a traditional workstation. Click here to join this event to learn how to leverage Ansys Fluids on the cloud, thanks to Ansys Gateway powered by AWS. 

Earth Rescue – An Ansys Online Series

The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.

Ansys Blog

Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.

© 2023 Copyright ANSYS, Inc. All rights reserved.

Ansys does not support the usage of unauthorized Ansys software. Please visit www.ansys.com to obtain an official distribution.