Ansys Products

Ansys Products

Discovery AIM 2019 R3 student doesn’t open

    • victorlm
      Subscriber

      Hi,


      I'm using Windows 7 Home Premium. Could this be a problem? There is a table saying that this version only runs in Professional and Enterprise versions.


      However, I have installed Ansys in the original suggest path: C:Program FilesANSYS IncANSYS Student



      I am able to open and use SpaceClaim normally.


      When I try to open Discovery AIM by desktop icon, this message apears:  "a problem caused the program to stop working properly. Windows will close the program and notify you ...."


       Workbench opens when started by Start Menu icon, but incomplete, like the following image: 



        


      install.log :is  (there is an error and a fail here)


       





       I already uninstalled and reinstalled it several times...


      Looking forward for some help.


      Thanks!

    • tsiriaks
      Ansys Employee

      This package doesn't install Workbench completely, so that's expected.


      For Discovery AIM, this requires some graphics power, what graphics card do you have on the machine ? You can try updating its driver to the latest from its vendor website.


      There might be some information in your Windows Event Viewer. You can open that up -> Custom Views -> Administrative Events , then see if there is any error event related to crashing logged in here. Another location you can check is -> Windows Logs -> Application


      Thanks,


      Win

    • victorlm
      Subscriber

      Thanks for answering!


      So, my graphic card is an old  Nvidia GeForce GT 630M. I also have a core i7 3th gen, 4GB RAM and a SSD.


      I will update the driver and see what happens.


      By the way, in  Windows Logs -> Application, I have found :    (I have translated it because my windows is in Portuguese):


       


       


      This error has occurred when I tried to open AIM


       


       


       


      Failed application name: AnsysFWW.exe, version: 19.5.0.0, time stamp: 0x5d3ded11


       


      Fault module name: ucrtbase.DLL, version: 10.0.14393.2990, time stamp: 0x5caeb96f


       


      Exception code: 0x40000015


       


      Failed travel: 0x000000000006e01f


       


      Failed process identification: 0x18e8


       


      Failed app start time: 0x01d6079efdc41ae5


       


      Failed application path: C:Program FilesANSYS IncANSYS Studentv195FrameworkbinWin64AnsysFWW.exe


       


      Fault module path: C:Windowssystem32ucrtbase.DLL


       


        


       


      This one is older


       


       


       


      Failed application name: AnsysFWW.exe, version: 19.5.0.0, time stamp: 0x5d3ded11


       


      Fault module name: KERNELBASE.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb6bd


       


      Exception code: 0xe06d7363


       


      Failed travel: 0x000000000000b87d


       


      Failed process identification: 0x24f4


       


      Failed app start time: 0x01d60122c079c577


       


      Failed application path: C:Program FilesANSYS IncANSYS Studentv195FrameworkbinWin64AnsysFWW.exe


       


      FCaminho do módulo de falhas: C:Windowssystem32KERNELBASE.dll


       


      Identificação do Relatório: 1d59e475-6d16-11ea-bc2c-782bcbbda87b


       


      What should I get from these logs?


      Thanks


       

    • victorlm
      Subscriber

       


      Just updating the previous comment:


      I already update my graphic card, and unfortunately it didn't work.


      My machine has 8Gb RAM**

    • victorlm
      Subscriber

      Hey @tsiriaks 


      Researching for another tips for this problem, I have found the follow comment from @rwoolhou member:


      "Can you check the programme is using the NVIDIA card and not the motherboard one?  Right click on the programme icon and use "Run with Graphics Processor". "


      It did work perfectly for me.


      So, thanks for the help.


       

    • tsiriaks
      Ansys Employee

      Nice ! Thanks for the input.


      I see, it didn't use your Nvidia card at all. 


      Thanks,


      Win

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