Learning Forum

[raymond408]

I have a client who uninstall the ANSYS Discovery Ultimate 19.2 and install the ANSYS Discovery Ultimate 2019 R1 (Subscription). After installation, no input box was prompted, therefore, using command to deactivate the previous license. Afterward, the input box was prompted and pass checking. But AIM still not starting, do you know how to resolve this problem?

[Naresh Patre]

Hello Raymond Chiu

Can Discovery LIVE and SpaceClaim be launched without any issue?

I could find a similar problem reported on Discovery forum and it was resolved by disabling onboard display card. Below is the link to this forum question. Can you try it and let me know if it helps? 

 

https://discoveryforum.ansys.com/r/x1sb4x

[raymond408]

Dear Naresh Patre 

Raymond Chiu is me! I have two DL accounts!

Discovery Live and SpaceClaim can be launched without any issue.

I talked to my customer to check the display cards. Both on-board and GPU was enabled.

But the Discovery AIM (2019R1) can't be launched as well.

I have no idea to fix it.

[Naresh Patre]

Hello Raymond408

Does the customer has any non-English characters in the username? We have seen where any non-English characters can cause problems. If yes, can the user create another user login with a name not containing non-English characters to see if they encounter the same problems?

[raymond408]

Dear Naresh Patre

No non-English charters in the user name. I test the machine in client's office today. Below is the summary, and I have prepared a detail summary in attached pdf. Please take a look.

	Launch AIM	SolidEdge Configuration
ANSYS Discovery AIM – 19.2	OK	Not OK
ANSYS Discovery AIM – 2019 R1	Not OK	OK
ANSYS Discovery AIM – 2019 R2	Not OK	OK

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

[Naresh Patre]

Hello Raymond408

Were the prerequisites installed properly? You can try installing each one separately from within the installer path mentioned below.

DISCOVERY_ULTIMATE_2019R2_WINX64prereq

After installing the prerequisites, restart your machine and try launching Discovery AIM. If the problem persists, please generate log files as per the steps listed below and send them to ansys-discovery-support@ansys.com

1. Open "Event Viewer" by clicking the "Start" button 
2. Click "Control Panel" > "System and Security" > "Administrative Tools", and then double-click "Event Viewer" 
3. Click to expand "Windows Logs" in the left pane, and then select "Application". 
4. Click the "Action" menu and select "Save All Events As". 
5. Name the file "Applicationviewer.evtx" and click the "Save" button. 
6. Click the "OK" button if you see a "Display Information" dialog. 
7. Repeat Steps 3-5 and select "System" and save as "Systemviewer.evtx"
8. You're done! Please send the 2 files to ansys-discovery-support@ansys.com.

[ycao]

Dear Naresh Patre

 

May I know which prereq items need to install?

[Naresh Patre]

Hello ASMCAE1

Please install all the listed items in the folder.