Discovery does not display a geometry (black screen) via remote desktop environment

- December 3, 2020 at 11:59 pm
  
  kawabata
  Subscriber
  
  Our customer has a display problem about launching Discovery via remote desktop environment. They installed Discovery R2.5 in Windows Server 2019. The Discovery works fine on the Windows. But, Discovery does not show a model or sketch grid when they launch Discovery via remote desktop. Their launched Discovery is like attached image file. Discovery Live works fine on the both of Windows and via Remote Desktop. The remote desktop means “Windows Remote Desktop (Windows RDP)” which is supported by Ansys. For fixing this issue, what information do you need? Would you let me know? WDDM causes this issue? In my environment, "GPU 3: Microsoft Remote Display Adapter" is listed instead of following "ASPEED Graphics Family(WDDM)". The following is from log file, They say that display driver of ASPEED is latest. GPU 1: NVIDIA Quadro RTX 5000 Device id: PCIVEN_10DE&DEV_1EB0&SUBSYS_129F10DE&REV_A14&F3C3B64&0&0000 Driver version: 27.21.14.5206 Driver date: 2020-August GPU 2: ASPEED Graphics Family(WDDM) Device id: PCIVEN_1A03&DEV_2000&SUBSYS_096D15D9&REV_415&399B8CA5&0&0000E9 Driver version: 9.0.10.106 Driver date: 2017-November Renderer: OpenGL (GPU 1) Antialiasing: 0 Program Version: 2020.2.40960.9217 License: ANSYS-1050481 BuildNumber: SpaceClaim-202_20200804.1 Thanks in advance, Ichiro
- December 4, 2020 at 4:35 am
  
  Charudatta Bandgar
  Subscriber
  
  Hello Ichiro , I will have to check whether ASPEED Graphics Family(WDDM) supports Discovery, please go through the list of supported Remote Display & Virtual Desktop options. Can you please check if you are able to open Discovery LIVE and see if you are facing a similar issue there? The next thing you can check is, go to settings>General>Default stage for new documents and change it to model, and see if it loads geometry. Regards.
- December 4, 2020 at 7:47 am
  
  Charudatta Bandgar
  Subscriber
  
  Hello Ichiro , Discovery is not supported on Windows Server 2019 at the moment, please refer to the Platform Support document for ANSYS 2020R2. We thank you for sharing your feedback. We will share your idea/input with the product development team.. Regards.
  - December 4, 2020 at 8:34 am
    
    kawabata
    Subscriber
    
    Hi Charudatta Bandgar ,
    
    I am sorry I did not check it... Now, I also have confirmed it. I will post it in the ideas section.
    
    Many thanks,
    
    Ichiro

Viewing 2 reply threads

You must be logged in to reply to this topic.

Ansys Innovation Space

Boost Ansys Fluent Simulations with AWS

Computational Fluid Dynamics (CFD) helps engineers design products in which the flow of fluid components is a significant challenge. These different use cases often require large complex models to solve on a traditional workstation. Click here to join this event to learn how to leverage Ansys Fluids on the cloud, thanks to Ansys Gateway powered by AWS.

Earth Rescue – An Ansys Online Series

The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.

Ansys Blog

Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.

Trending discussions