Discovery Essentials 2020R1 Install Error

- February 20, 2020 at 10:34 am
  
  tim.dukes
  Subscriber
  
  Hi Support ,
  
  A customer is currently struggling to update to 2020R1.
  
  When installing they get an error which doesn't say anything see below.
  
  Things we have tried. Re-downloading the software in case of a faulty download. Un-installing everything first.
  
  Completely removing /un-installing all ANSYS from the machine C drive and also Temp files before trying a fresh install. C:UsersYour pc nameAppDataLocalTemp.ansys
  
  Install is always ran as ADMIN.
  
  After the installation fails the only install log that appears is the one I attach.
  
  There IT has looked into it and there are no firewalls or proxy that would block this.
  
  They can install 2019R3 without any issue.
  
  I have attached there now TEMP files but these look like they are all relevant to V195 version they installed.
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- February 21, 2020 at 8:36 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Tim Dukes
  
  As I have not seen an error like this before and I do not see any information in the log file as well. I will discuss this with the team and keep you updated.
- February 26, 2020 at 4:59 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Tim Dukes
  
  Sorry for the delayed response. This issue has been reported by another user and our team is looking into it.
  
  I will keep you updated as I hear from them.
- February 26, 2020 at 5:25 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Tim Dukes
  
  While I discuss this issue with the team, could you please delete the following and try again
  %APPDATA%Ansysv201
  %APPDATA%SpaceClaim
  C:UsersUSERNAMEAppDataLocalSpaceClaim
  
  If that does not work, could you please send us a copy of the Windows Event Logs from Windows Event Viewer? Specifically, the System and Application logs.
  
  To access Event Viewer please follow the below steps:
  
  Open Control Panel > System Security>Administrative Tools> Event Viewer
  
  Under Windows Logs > Application (or System). Select the logs and right-click to save selected events.
  Once the files are saved zip the files and share it to ansys-discovery-support@ansys.com
- February 27, 2020 at 10:26 am
  
  tim.dukes
  Subscriber
  
  Hi Subashni
  
  Will send to the user and send the files through.
  
  Tim
- March 3, 2020 at 10:24 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Tim Dukes
  
  Any updates on this?
- March 4, 2020 at 2:20 pm
  
  tim.dukes
  Subscriber
  
  Hi Subashni
  
  Customer has deleted and tried again with the same results.
  
  I have sent the logs through to ansys-discovery-support@ansys.com
  
  Tim

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