October 19, 2023 at 2:14 pmcburSubscriber
Hello, One of our customers has a problem opening discovery: Nvidia T1000 8GB graphics card Intel core i9 11900T 1.5GHz processor 32GB Ram. The problem: Discovery won't launch (see error message). If he deactivates his graphics card, discovery launches but he has no access to Explore. and the Cuda check is green for modele and red for explore and refine. he has access to modele and can conceive in discovery. If he activates his T1000 graphics card, discovery doesn't launch (see error message), the cuda check is green for modele and Explore but not for Refine. His license only allows him to run Explore and not Refine. Do you have a solution so that he can run Explore?
October 20, 2023 at 8:05 amAtharv JoshiForum Moderator
Hi,Can you please check if Ansys Discovery is using the high-performance graphics card from Nvidia Control Panel?If not, go to Manage 3D settings and add Ansys Discovery and select High Performance Nvidia Processor.Also, try disabling the intel graphics and launch Discovery .Thanks and RegardsAtharv
October 20, 2023 at 9:42 am
October 20, 2023 at 2:23 pmAtharv JoshiForum Moderator
Can you please try updating graphics from the device manager?
What error do you see after disabling the Intel graphics card from the device manager and launching Discovery with “Run as administrator”? Please check if the customer has all the miscellenous requirements mentioned in this article Ansys Discovery Hardware Requirements (2023 R2) – Ansys Knowledge.
Thanks and Regards
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