DISCOVERY fails to start

- February 23, 2022 at 10:29 am
  
  pgarcia
  Subscriber
  
  HI All,
  
  We have installed the software again from scratch , license manager is working , Workbench environment works , any idea why Discovery is failing to initiate ?
- February 23, 2022 at 10:37 am
  
  Devendra Badgujar
  Ansys Employee
  
  Hi pedroare
  
  Please try disabling Intel graphics on the machine, this has been an issue we have been seeing lately resulting in the error you are getting.
  
  Also please try installing the latest redistributable. You can try installing the appropriate one from here: Latest supported Visual C++ Redistributable downloads | Microsoft Docs
  
  Please try installing the VC_redist.x64.exe and vc_redist.x86.exe for Visual Studio 2015, 2017, 2019 and 2022 package. If you already have 2015 installed, you may need to uninstall before installing this downloaded version.
  
  Regards.
- February 24, 2022 at 9:15 am
  
  pgarcia
  Subscriber
  
  HI Devendra Badgujar thanks for your reply. After solving that issue we are now finding that some parts of the drop down menu are inactive, see image attached. They are getting license error , only read only mode.
  - February 24, 2022 at 10:26 am
    
    Devendra Badgujar
    Ansys Employee
    
    pedroare
    
    Are they getting any error message, can you please share the image of that error message.
- February 24, 2022 at 11:05 am
  
  pgarcia
  Subscriber
  
  Hi Devendra Badgujar , It is solved , the problem was the type of license , Discovery Licensing Mode was in subscription and it should be in floating
  - February 24, 2022 at 11:07 am
    
    Devendra Badgujar
    Ansys Employee
    
    pedroare
    
    Thanks for the update.
    
    Regards.

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