Discovery free trial license not found

- January 13, 2021 at 12:51 pm
  
  luca.maggiori
  Subscriber
  
  Hello, I requested the trial license to test Ansys Discovery, I received the confirmation email with the download link, and installed Discovery 2020 R2.5, but when I start the software and login to my Ansys account a message says that there are no subscriptions that enable the use of Discovery, and the software starts in “read only” mode. The ansys account webpage also shows “no subscriptions assigned to your account”. I've tried the suggested ping command for network connection check, and it showed 0% loss, so connection should be ok. How can I fix the missing trial in order to start testing Ansys Discovery? Thank you
- January 13, 2021 at 12:59 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello lucamaggiori
  
  This issue (trial license not getting assigned to user account) has already been reported and the team is looking into it. I will update you as soon as this is resolved. Apologies for the inconvenience.
- January 25, 2021 at 6:04 am
  
  Naresh Patre
  Ansys Employee
  
  Hello lucamaggiori
  
  I noticed that your trial license issue was resolved last week and you were able to successfully activate it.
  
  Please let me know if you have any other issues.
  - January 25, 2021 at 8:17 am
    
    luca.maggiori
    Subscriber
    
    Naresh Patre yes the trial is now active, the software now works properly. Thanks!

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