Discovery License

- December 5, 2019 at 8:56 am
  
  peter.akelly
  Subscriber
  
  I am trying to assist a user set-up their Discovery subscription and in their myaccount.ansys.com login the Administration tab does not appear - any advice?
  
  The customer has been sent a subscription, but not been able to get it enabled. They do have a trial license up and working, but the Administration tab isnt available to assign the subscription. The customer is Tomi at Purso in Finland, if you need to look up their subscription.
- December 5, 2019 at 9:17 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Peter Kelly (SC)
  
  Can you send me their company ID? It should be in the license text file that they received.
- December 5, 2019 at 9:27 am
  
  peter.akelly
  Subscriber
  
  Customer Id : SC363116
- December 5, 2019 at 9:35 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Peter Kelly (SC)
  
  Thanks for sending the customer ID. I have made Tomi as Admin. He should now be able to Administration tab.
- December 5, 2019 at 9:59 am
  
  peter.akelly
  Subscriber
  
  Hi Naresh - OK it reappeared, but in the Admin area, there is a previous allocation to Tomi with 0 subscriptions. Because I believe you cant invite a user who already has a subscription, I removed that User, and the issue repeats itself (the Admin tab is no longer available). If this is the wrong action I shouldnt be taking, the system needs improving to either prevent this, or make it clearer what needs to be done. When I have unassigned before, I thought that the user stays in the user field, and then you cant assign the new subscription. Im on Teamviewer with the client, if you want to join in and help resolve for me?
- December 5, 2019 at 10:07 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Peter Kelly (SC)
  
  Can you send me the link for joining the call?
- December 5, 2019 at 10:18 am
  
  peter.akelly
  Subscriber
  
  I have sent you the TeamViewer reference - he can hear if you internet call in, but he hasnt got a microphone to talk back (chat box works)
- December 6, 2019 at 5:36 am
  
  Naresh Patre
  Ansys Employee
  
  There is an issue observed that if the user (who is an admin) is removed from the users list, the user is losing the admin rights. This issue has been reported to the concerned team. As a workaround, it was requested not to remove the user from the Users list. Assigning/unassiging subscriptions can be done using assign/unassign buttons.
- December 6, 2019 at 11:02 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Peter Kelly (SC)
  
  Regarding the issue reported earlier, it is expected behavior. An administrator must be a user in the company. If they are removed as a user for the company, they are going to lose their admin privileges for the company as well.

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