Discovery Licensing Error: CPU Core Extension license fails

- May 31, 2019 at 3:58 pm
  
  info
  Subscriber
  
  Hello,
  
  I've just been assigned to a trial/evaluation version of ANSYS Ultimate CPU Core Extension.
  
  I can see it in my license pool, I managed to assign it to myself, but when I try to utilize it, I get the error message - see enclosed screen.
  
  Regards,
  
  Csaba
- May 31, 2019 at 8:51 pm
  
  Brian Bueno
  Ansys Employee
  
  steelxpert
  
  It seems that the start date on your CPU Core Extension trial is not until 3 June 2019, so perhaps that explains why it's not working today. It is good until 2 July 2019.
  
  Can you check in your account and confirm this?
- June 1, 2019 at 2:59 pm
  
  info
  Subscriber
  
  Hi,
  
  I only have the ‘LICENSE FORM FOR DISCOVERY PRODUCTS’ (signed yesterdsy), but it doesn’t include information about the start date of it.
  
  regards,
  
  Csaba
- June 3, 2019 at 12:15 pm
  
  info
  Subscriber
  
  Hello,
  
  Can you give me some feedback when the service will be available?
  
  It is 3th of June now, I checked and it still doesn't work and I get the same error message.
  
  Regards,
  
  Csaba
  - June 3, 2019 at 1:44 pm
    
    Brian Bueno
    Ansys Employee
    
    steelxpert
    
    Thank you for waiting to test it today. I have contacted our order fulfillment team to make sure nothing went wrong with this license when it was created.
- June 4, 2019 at 7:26 am
  
  info
  Subscriber
  
  Dear Brian,
  
  Can you please update me on this matter?
  
  I've just tried the core extension license, but it still fails and send the same old error message.
  
  Thank you in advance,
  
  Csaba
  - June 6, 2019 at 11:02 pm
    
    Brian Bueno
    Ansys Employee
    
    steelxpert
    
    Everything appears to be in order with the license itself. I will email you directly so you can submit some further information.

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