Discovery Live 19.0 doesn’t work and the error is SpaceClaim

- April 10, 2018 at 6:11 am
  
  Jinwhan
  Subscriber
  
  As it is written on the title, when I start Discovery Live 19.0, SpaceClaim stop running message and don't show me log in menu anymore. I used Discovery 19.0 two days without any problem and suddenly it doesn't work. What is the problem?
- April 10, 2018 at 7:38 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Jimmy
  
  What is the error message that you are getting? Can you upload the snapshot of error message?
  - April 10, 2018 at 12:57 pm
    
    Jinwhan
    Subscriber
    
    Naresh Patre
  - April 10, 2018 at 2:28 pm
    
    Naresh Patre
    Ansys Employee
    
    Jimmy Can you please copy paste the text from the error message in your reply? I am unable to translate it in English since the text is embedded in the image.
  - April 11, 2018 at 1:12 am
    
    Jinwhan
    Subscriber
    
    Naresh Patre The text cannot be copied from the error message in my reply. The meaning is SpaceClaim is stopped(big letter). There is a problem and program is stopped. Windows will be inform the solution after close this program(small letter).I don't know why I run Discovery Live 19.0 but Spaceclaim error message has been appeared!
  - April 11, 2018 at 3:23 pm
    
    Naresh Patre
    Ansys Employee
    
    Jimmy We haven't come across this issue earlier so not sure what is causing this problem. Can you try deleting all files from temp folder and see if it helps?
    
    Secondly, are you able to launch Discovery SpaceClaim successfully or is it also giving same error?
  - April 12, 2018 at 2:27 am
    ERab
    Ansys Employee
    Jimmy I had this issue once and clearing the temp folder like Naresh mentioned fixed it for me. These are the steps i took
    
    Open windows explorer
    
    Type into the address bar %appdata% and this puts you into your user’s appdataroaming folder
    
    At the top, you need to click on appdata folder, then go into the LOCAL folder, then the SpaceClaim folder.
    
    There were 3 folders, 2 of which has a user.config, so I deleted both, and DL booted
  - April 12, 2018 at 8:28 pm
    
    Jinwhan
    Subscriber
    
    Ethan Rabinowitz I found those folders as you said. I erased it but I showed the same error message. The only difference is that it shows expiring date message again.
  - April 13, 2018 at 9:52 am
    
    Naresh Patre
    Ansys Employee
    
    Jimmy I am checking with the team and will let you know.
  - April 13, 2018 at 11:33 am
    
    Naresh Patre
    Ansys Employee
    
    Jimmy Can you try renaming %APPDATA%SpaceClaim to SpaceClaim.old and let me know if it helps?

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