Learning Forum

[tim.dukes]

Hi Support,

 

Customer using Discovery Ultimate recently updated to 2020 and now Discovery Live is getting the error below. This happens when loading sample models and customers own models.

 

Discovery AIM and SpaceClaim are fine.

 

They have updated there graphics drivers via Nvidia website and are using Quadro P6000. 

 

Any ideas on things to try to resolve.

 

 

 

[Brian Bueno]

Tim Dukes

Check the options in Discovery Live.  Try disabling anti-aliasing.  I'm running the same driver on a P5000 and have not had any problems.

[tim.dukes]

Brian Bueno customer has tried this and still no luck. Is there any log files we can send over?

[ERab]

Hi Tim Dukes Perhaps there was a download issue or a posting issue from Nvidia...your image from nvidia says the driver download is 370.37mb but when i search for the same driver and parameters now it says its 416.89mb.  Perhaps there was an issue with what nvidia posted and they have resolved it, and a driver reinstall picking "clean install" might help.

 

[ERab]

 Tim Dukes I noticed if they switch to DCH driver type in the search they get the 370mb size.  We typically advise to use standard and DCH is meant for OEMS implementing the Microsoft Universal Driver paradigm.

Have they confirmed the type of system they have?  locate Driver Type under the System Information menu in the NVIDIA Control Panel.

Below are recommended search parameters for most systems:

 

[tim.dukes]

Hi Ethan Rabinowitz the user would normally use the DCH as this is the driver they are using. They did also try the standard driver download after just in case and this still didn't resolve or change the graphics error message.

Customer is going to install 2019R3 again to double check that one is working OK.

[tim.dukes]

Hi Ethan Rabinowitz Customer has re-downloaded previous version which all works fine so it's just 2020 that is causing the issue. 

 

Is there any log files we can send you? Or is it worth setting up a web session next week so you can take a look at their machine?

[Brian Bueno]

Tim Dukes 

Have the customer run dxdiag.exe from the Windows start menu.  Save that information to a text file from within the utility and send us that.

Send the 1 or 2 most recent log files from %APPDATA%RoamingSpaceClaimLog Files as well please.

[tim.dukes]

Brian Bueno

 

Hi Brian. Please see the logs and dxdiag from customer. 

 

Customer is currently using R3 without any issues.

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