Discovery Sign-up dialog appears whenever Discovery launching

- May 25, 2022 at 9:30 am
  
  kawabata
  Subscriber
  
  Hello,
  Our customer who have/use named license: "Discovery Modeling", have a problem about Discovery launching.
  
  #Problem
  They have activated named license, so their SpaceClaim 2022R1 has launched without any problem.
  But, Discovery Sign-up dialog (attached image) appears whenever activated Discovery 2022R1 launching. By pressing [X] on title bar without entering email address and password, the dialog disappears and Discovery launches / works fine. (Of course, they entered first time.)
  This also occurs whenever Discovery 2021R2 launching
  
  Why does the dialog appear whenever Discovery launching, despite the license is activated?
  Would you let me know how to fix that behavior?
  
  #What we did
  1. Release the named license on the MySubscription page, then re-activated by Discovery launching. This was not the solution.
  2. Delete ".activation" folder in %LOCALAPPDATA%".ansys_licensing", then re-activated by Discovery launching. This was not the solution.
  
  Thanks,
  Ichiro
- May 25, 2022 at 10:30 am
  
  Charudatta Bandgar
  Subscriber
  
  Hello Ichiro
  
  Let me check this with the team, I will get back to you.
  
  Regards.
  - May 27, 2022 at 12:20 pm
    
    kawabata
    Subscriber
    
    Hello Charudatta Bandgar ,
    
    Do you have any update?
    
    Thanks,
    
    Ichiro
  - May 27, 2022 at 1:01 pm
    
    Charudatta Bandgar
    Subscriber
    
    Ichiro Hello,
    
    The issue is not been observed before hence it is getting difficult to pinpoint the cause.
    
    Since the they are able to use discovery once they close the pop up, it is possible that the issue is with the installation. Can you please send the installation error logs? Also can you please ask them to delete the temp folder? I think just to be on safer side, if it is possible, we can redo the installation. I am still gathering more information from the installation team as well as the account management team, if this could be a server issue or not. I will get back to you if I hear anything.
    
    Regards.
  - May 31, 2022 at 6:12 am
    
    kawabata
    Subscriber
    
    Hello Charudatta Bandgar
    
    The installation error log does not exist. The installation log exists. I can send you its file. to ansys-discovery-support@ansys.com ? I am not allowed to attach it in this forum.
    I asked the customer to delete temp (%temp%) folder. I wait for the result from him.
    
    Thanks,
    Ichiro
  - May 31, 2022 at 6:22 am
    
    Charudatta Bandgar
    Subscriber
    
    Ichiro Yes,
    
    Please send the files over the email. And let me know if the customer responds.
    
    Regards.
  - May 31, 2022 at 6:32 am
    
    kawabata
    Subscriber
    
    Hi Charudatta Bandgar
    
    I sent you them now.
    
    Thanks,
    Ichiro

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