discovery starting problem

- November 15, 2021 at 10:50 am
  
  cbur
  Subscriber
  
  Hello, One of our Discovery customers has had a problem launching the application for 3 days! When launching discovery, the startup window is launched but the application window never appears! whereas in the task manager, we can see discovery running! have you ever encountered this problem? What should I do? (for information, Spaceclaim runs correctly ) regards
- November 15, 2021 at 11:10 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello charlie We have not seen this issue before and it seems very strange. Is there an application log file created? Can you please share the latest log files at the below location? \AppData\Local\Temp\Discovery
  - November 15, 2021 at 4:06 pm
    
    cbur
    Subscriber
    
    Subashni I have sent you the log files by email!
- November 25, 2021 at 8:29 am
  
  Subashni Ravichandran
  Ansys Employee
  
  This issue was resolved over email

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