Discovery Trial Installation Failure

- March 12, 2018 at 12:46 pm
  
  alex.austin
  Subscriber
  
  A customer receives the below error when installing Discovery's trial. He got around the problem by replacing the 7z.exe executable with the 64-bit version (the version that came with the download was a 1kb size file).
  
  Unsupported 16-Bit Application
  
  The program or feature “??C:UsersjmeyerAppDataLocalTempans_install_tmp77127zip7z.exe” cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.
- March 12, 2018 at 4:57 pm
  
  Brian Bueno
  Ansys Employee
  
  Alexander
  
  Advise the customer to use a 3rd party compression program for unzipping. I recommend 7zip
  - March 12, 2018 at 6:06 pm
    
    alex.austin
    Subscriber
    
    BBueno_ANSYS said:
    Advise the customer to use a 3rd party compression program for unzipping. I recommend 7zip
    
    They grabbed the correctly-sized 7z file from the base 7z installation and got it working that way. However, if this is a normal issue, shouldn't this be addressed in the available installation files?

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