DiscoveryLive shuts down after signing in.

- December 3, 2020 at 12:44 pm
  
  k.katayama
  Subscriber
  
  Hello.
  
  I have a problem opening DiscveryLive or SpaceClaim.
  
  The programs just shuts down without any message after I type in my email address and password.
  
  This happens with my desktop computer on which I used to use the programs, but it doesn't happen with my laptop which I have been using rately for convenience.
  
  I have a subscription license and I don't remember there is a ristriction on how many machines I can run the programs on.
  
  Please let me know if this is a licensing issue.
  
  If it's not a licensing issue, can you tell me what the potential issue might be.
  
  Thank you .
- December 3, 2020 at 1:23 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello Kohei This is a known issue with 2020R2 version and the solution to overcome this problem is mentioned in the below article Discovery - Unable to start SpaceClaim or Discovery after login Please let me know if you still face any issues with launching the application.
- December 7, 2020 at 1:04 am
  
  k.katayama
  Subscriber
  
  Hello Naresh Patre
  
  Thank you for your help.
  
  However, I cannot find the option, [-ActivateLicenseEntitlement ].
  
  Similar option that I can find is [-SetActivationUser ], but I guess it assigns a user to a license. (Also I don't know what the Discovery account name is exatly.)
  
  Is there any way that the solution mention in the article is not complete or up to date?
  
  Thank you.
- December 9, 2020 at 12:46 am
  
  k.katayama
  Subscriber
  
  Hello Naresh Patre
  
  I was able to try to manually activate the license on the device, but I got the following result on the command prompt.
  
  Could you tell what the issue might be?
  
  2020/12/09 09:35:43 DENIED 1/1/1/1 :: 6080
  
  FNE Activation Response Error: All entitlements have been activated for id -
  ERROR: Unable to activate entitlement with activation id '', error:
  FNE Activation Response Error: All entitlements have been activated for id -
  
  Thank you.
- December 9, 2020 at 12:56 am
  
  k.katayama
  Subscriber
  
  Hello Naresh Patre
  
  I was able to active the license on the device.
  
  It turned out that I activated the account on another device which I dont recall, and I just had to release the account from the device.
  
  Thank you.

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