March 23, 2022 at 10:59 ammariaSubscriber
I downloaded Ansys SpaceClaim for at customer, but only got a zip fil... what to do ?
March 23, 2022 at 11:16 amSubashni RavichandranForum Moderator
Hello Maria Lykke Mai
Please extract the zip file to see the actual installers.
Also, can you please confirm you have downloaded from the the right source, which is either Discovery Downloads - Knowledge Base - Ansys Discovery Forum or from Downloads page on Ansys Customer Portal ?
March 23, 2022 at 12:43 pmmariaSubscriber
i downloaded from this page: Ansys Learning Forum
This is how I usually do and have not had challenges before
March 23, 2022 at 1:32 pmSubashni RavichandranForum Moderator
Hello Maria Lykke Mai
It always downloads as a compressed zip file from the Forum.
You will need to unzip it after downloading.
Are you facing any issue with unzip? If so, can you check if the download has happened completely?
Can you also check with your IT team if there are any security restrictions?
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