Empty WORKBENCH TOOLBOX

- June 6, 2023 at 4:31 pm
  
  Ariana Desai
  Subscriber
  
  Hello~
  I've done everything to my knowledge that is possible to fix this error, including restarting the workbench application & my computer and allowing ANSYS apps through my firewall however I still am not seeing any tools in this space. Is there anything else I can try? Or is this definitely a licensing issue?
  I'm not sure who to contact either! I've attached pictures below.
- June 6, 2023 at 6:16 pm
  
  VJ
  Ansys Employee
  
  Hi Ariana,
  Are you pointed to a license server for licenses? Do you get any error pop up while launching Workbench?
  - June 8, 2023 at 5:58 pm
    
    Ariana Desai
    Subscriber
    
    I ran the license manager + was able to upload a license file without problems. I think my machine is registered as a license server. I don't get any error pop ups at all.
- June 8, 2023 at 9:12 pm
  
  VJ
  Ansys Employee
  
  Can you share the screenshot of the first three lines in your license file?
  Can you share the screenshot of the entry in the Ansys License Settings?
  - June 9, 2023 at 4:55 am
    
    Ariana Desai
    Subscriber
- June 9, 2023 at 3:01 pm
  
  VJ
  Ansys Employee
  
  What licenses do you have? Are you able to go to START and run SpaceClaim without errors?
  Go to START > ANSYS Licensing Settings 2023r1 > Features in Use. Post the output.
  - June 11, 2023 at 12:16 am
    
    Ariana Desai
    Subscriber
    
    The " Getting Servers..." page never actually loaded.
  - June 11, 2023 at 12:17 am
    
    Ariana Desai
    Subscriber
- June 12, 2023 at 6:51 pm
  
  VJ
  Ansys Employee
  
  Click License Servers and input your computer hostname DESKTOP-6H4H9CA and save it. then try features in use to see if it fetches any information.
  - June 14, 2023 at 5:00 pm
    
    Ariana Desai
    Subscriber
    
    Do you mean this?
    Where do I input the information? Does the hostname go into "server", what goes into port?
    - June 14, 2023 at 5:09 pm
      
      VJ
      Ansys Employee
      
      You're right. Port will be 1055 and server 1 will be the hostname. then save it and try again.
    - June 14, 2023 at 5:12 pm
      
      Ariana Desai
      Subscriber
      
      Okay I am trying it now!
    - June 14, 2023 at 5:13 pm
      
      Ariana Desai
      Subscriber
      
      There is a green checkmark now but still this error.
    - June 14, 2023 at 5:17 pm
      
      VJ
      Ansys Employee
      
      can you try launching the Licensing Settings as administrator and then input the server info?
    - June 14, 2023 at 7:36 pm
      
      Ariana Desai
      Subscriber
      
      Thank you! This works!
    - June 14, 2023 at 8:05 pm
      
      VJ
      Ansys Employee
      
      Awesome! if everything works, please click the 'Mark as answered' button to close this thread. :)
    - June 14, 2023 at 5:11 pm
      
      Ariana Desai
      Subscriber
      
      The web portal shows my server as being added.

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