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Engineering Data is extremely laggy and unresponsive but everything else works fine

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    • ColinBeatty
      Subscriber
      I asked this on a different forum (3D Design) as its my first time on this forum but thought I would expand it to this one as well:nI have been trying to do research on this topic but have yet to find a solution that has helped me. Pretty much the engineering data is lagging and non responsive; however, every other feature in ANSYS works well, including explicit dynamics, thus I do not think it is the speed of my laptop doing this. I have deleted my temporary files and rebooted my computer, in addition to, deleted my roaming ANSYS folder under appdata. After deleting the folder in appdata it got a tiny bit faster but still not enough. I have seen this response on other forums but thought I will try in this one and maybe get a different answer. Any help would be greatly appreciated.n
    • Aniket
      Ansys Employee
      what part is laggy in Engineering data exactly? Does turning on Filter Engineering data makes any difference?n-AniketnHow to access Ansys help linksnGuidelines for Posting on Ansys Learning Forumn
    • ColinBeatty
      Subscriber
      Everything in engineering data is hanging, even if filter engineering Data is on or offn
    • Aniket
      Ansys Employee
      Hi! nDid the problem occur "randomly" or in conjunction with some change on your computer? n1.tIf you have a firewall active on your computer – this might be blocking the socket used by Engineering Data – please try to add an inbound/outbound rule to let the Ansys executables pass (the executables listed below)nC:\Program Files\ANSYS Inc\v191\Framework\bin\Win64\AnsysFW.exenC:\Program Files\ANSYS Inc\v191\Framework\bin\Win64\AnsysFWW.exen2.tIf you have several graphics cards on your computer – make sure that the most powerful is being used by ANSYS software.nThis is possible to control through "Nvidia Control Panel" or "AMD Radeon and Firepro Control Panel"n3.tIf the problems persist, try to run the following commands in a terminalnclsnpushd .ncd /D %appdata%nrobocopy ANSYS ANSYSoldnif exist ..\Local\Ansys (ncd ..\Localnrmdir /S /Q ANSYSn)nif exist ..\Roaming\Ansys (ncd ..\Roamingnrmdir /S /Q ANSYSn)npopdnset PATH=C:\Windows\System32nC:\Program Files\ANSYS Inc\v195\Framework\bin\Win64\RunWB2.exe nPart of which you have already done, but the commands here will do a full reset.n-AniketnHow to access Ansys help linksnGuidelines for Posting on Ansys Learning Forumn
    • ColinBeatty
      Subscriber
      Hey Aniket,nApologies for the delayed response; however, this issue started immediately when I download ANSYS 2020R2.n1) I made both program paths for ANSYSFW and ANSYSFWW as inbound and outbound rules allowing connection with all, rule gets applied in public, private, and domain. This did not seem to work, even after restart on laptop. n2) This laptop only has one graphic card, an Intel (R) HD 4000. I find it hard to believe the graphics card would be the issue if the simulations run smoothly. The card along with the system is up to date. Below you can see my task manager results while in engineering data as well. n3) I copied the command into the terminal for the reset but did not help, even after reset. Instead of v195, I am using v202 if that makes any difference.I appreciate your help throughout this. Some other specs of my laptop that could be helpful are in the picture below:nIf you need any other hardware specs or information please do not hesitate to reach out as I can provide them as soon as possible.nnThank you,nColin Beatty n
    • ANSYS_MMadore
      Ansys Employee
      this issue could be due to the lack of a supported graphics device. We do require workstation level graphics and do not test or certify on the onboard Intel graphics.n
    • ColinBeatty
      Subscriber
      Would the lack of a supported graphics device affect only engineering data and nothing else? Because I have no issue even running dynamic simulationsn
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