Ansys Products

Ansys Products

EnSight Product Download Error

    • cjhun
      Subscriber

      Hi,


      I'm trying to download EnSight Windows Installer (10.2.7a) from the Customer Portal, but it gets me the following error.


      An error occurred while processing your request.


      Reference #30.c6a52b17.1541428886.27a5adb2


      Could anyone translate what it means for me? 


      Thank you,


      Joe


       

    • tsiriaks
      Ansys Employee

      Hi Joe,


      Sometimes, it simply means the server is down but I just tried it and it worked for me. 


      Can you try with a different browser or try it under an incognito mode ?


      Thanks,


      Win

    • cjhun
      Subscriber

      Hi Win,


      I've got that to work by using different network. It seems that the IT from my institute blocked the communication through the main network. 


      Thanks anyway!


      Joe

Viewing 2 reply threads
  • You must be logged in to reply to this topic.