TAGGED: Ansys Discovery
May 31, 2021 at 1:22 pm
June 1, 2021 at 6:30 amCharudatta BandgarSubscriber
Hello Dheeraj Singh
Can you please confirm if the file downloaded is correct also make sure that it is extracted properly and make sure the executable file is run as administrator.
June 1, 2021 at 6:34 amDheeraj_SinghSubscriber
Hello Charudatta Bandgar
Thanks for your response.
All things which you have informed were done. I need to explain you the case in detail on what is happening at customer place. Request you to inform me the way of communication( over teams or call..? )
July 12, 2021 at 7:30 amCharudatta BandgarSubscriber
August 17, 2021 at 7:26 pmSergeySubscriber
Charudatta Bandgar , could you please share what was the solution? I have the same issue
August 19, 2021 at 6:49 amCharudatta BandgarSubscriber
Sergey Vakulenko Hello
The issue was resolved with reinstalling Discovery and they had redownloaded the files from downloads have you tried doing that already?
August 19, 2021 at 10:25 amSergeySubscriber
Charudatta Bandgar, I've downloaded the installation media from Customer Portal initially. Now I uninstalled Discovery, downloaded the media from Discovery forum from the link you provided (the package looks identical to that on Customer Portal) and installed Discovery again. It didn't help.
August 25, 2021 at 7:54 amSergeySubscriber
It turned out the problem in my case was on graphics drivers' side. Discovery was not willing to work on latest drivers from nVidia website (471.68, I've tried Game Ready and Studio versions), but is working on version 466.18 downloaded from laptop manufacturer's website (I have Alienware 17 R4 with GTX 1080).
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