Learning Forum

[fgonzale]

On the license server we are running 2019 R1 and are running 2019 R1 client.  For example, when we launch Discovery SpaceClaim 2019 R1 we get the error “Capability Faceted Data Toolkit for SpaceClaim does not exist in the ANSYS licensing pool.

None of the products enabling this capability are available in the specified license path:

ANSYLI_SERVERS: 2325@ourserver

FLEXlm Servers: 1055@ourserver"

 

 

I click OK and then several moments later it finally launches Discovery SpaceClaim.

 

 

Do we know why we get that initial error?

I turned off the firewall on that license server and on the client but the error continues (I also restarted the ANSYS License Server several times).

 

Thanks.

[tsiriaks]

Hi fgonzale,

It's just that certain tool is enabled by default , which requires different license and you don't have it.

You can just turn it off by File -> SpaceClaim Options -> License -> uncheck the box 'STL Prep'

Thanks,

Win

[fgonzale]

Hi Win,

Thanks for posting. It seems that STL Prep is already turned off. You are right in that even trying to click on the checkbox for STL Prep brings up the same error but it's already unchecked. The error message still appears at launch. Any suggestions. Thanks again.

[tsiriaks]

Hi fgonzale,

Normally if the STL Prep is unchecked , you should not see the 'Facets' ribbon but for some reason it's showing on your screenshot earlier.

Please check if you see 'Facets' in File -> SpaceClaim Options -> Customize -> Ribbon Tabs . If so, uncheck that.

Thanks,

Win

[fgonzale]

Thanks Win. I don't see Facets. Just the items in the screenshot:

 

So just to verify from the licensing below we're not licensed for the tools prompting the licensing error? Thanks.

[tsiriaks]

Now that's odd. You could actually use aa_t_a to enable that tool (your Discovery SpaceClaim must be open with that license first).

What if you checkbox STL_Prep , then go to Customize -> Ribbon Tabs and uncheck Facets, then come back to uncheck STL_Prep , do you still see Facets tab in your main SpaceClaim GUI ?

Thanks,

Win

[fgonzale]

Hi Win,

So the solution for us ended up being upgrading our ANSYS License server from 2019 R1 to 2019 R2.

 

Same license file though. However after that the 2019 R1 Spaceclaim client launched correctly without error and with STL_Prep enabled.

Interestingly enough before I upgraded the license server from 2019 R1 to 2019 R2 we had older clients (version R19.1) that were launching just fine with Spaceclaim with the STL_Prep enabled. It was just 2019 R1 Spaceclaim that would give the error. But once again after upgrading the license server to 2019 R2 everything started working correctly for all our clients (i.e. R19.1, 2019 R1).

Thanks for your help and confirmations though.

Regards,

 

[tsiriaks]

Hi fgonzale,

The only explanation that could satisfy all of these symptoms would be that you had some binaries that were in 19.1 and that binary preventing you from 'sharing license' in 2019 R1, which is needed when you check out more than 1 license capabilities.

In any case, I'm glad it's working for you now. Thank you for the update.

Win