Learning Forum

[hthakka1]

Hi, I already had a new version of ANSYS Fluent. But it was not functioning properly so I uninstalled it and downloaded the application again. But, next time I got an error while installing the software. The error did not actually display anything even though I waited 2-3 hours for it to load and display something. I am sharing the picture of the display I get when I try installing the software.It would be really great if someone can help me figure out the issue. Thanks.

 

 

[Karthik R]

Hello,

Have you tried installing the software using the 'Run as Administrator' mode?

Thanks.

Karthik

[hthakka1]

Yes, I did try installing it with Run as Administrator mode but it is still showing me that error while installing .

Thanks 

 

[Rob]

Did the download complete? Others have reported problems so it's possible the download failed. 

[hthakka1]

No, I am still getting the error. Need help 

 

[Karthik R]

What is the file size of your download?

Thanks.

Karthik

[hthakka1]

When I download the size of the compressed zip folder is 5681212 KB . And my setup file after extracting all the files from the zip folder is 982 KB .

Thanks

Hatvi 

[Karthik R]

The zipped file seems about the right size. The error you are seeing seems bizarre. And you have re-downloaded the installer files, right? Could you please confirm?

Also, what is your computer hardware like?

Thanks.

Karthik

[hthakka1]

Yes, I did download the installer files again as for the first time, the workbench that was loaded was not loading properly and was showing me some errors. Also, I am trying to install the software on my laptop. 

 

[Karthik R]

Let me know how things go with your laptop here. 

Thanks.

Karthik

[hthakka1]

Ohh, I am not being able to install the software on my laptop.

 

[Karthik R]

Are you seeing the same error on your laptop as well? Or is this a different issue?

Thanks

 

[hthakka1]

I think the problem was in downloading the newest version of the software even on my laptop. But then I tried downloading 19.3 version and it successfully installed. But after opening the workbench I cannot see any items in my toolbox. It looks as follows. I don't know if it is the licensing error or something on my side. It would be great if you can help me with this. 

[Rob]

If you mean 2019R3 then it should work. If you mean R19.3 where did you get it from? 

[hthakka1]

Ohh I am sorry I misspelled it. It is indeed the 2019R3 version and I downloaded it from the official ansys website. But I am still getting the workbench page as shown above. 

[Karthik R]

Let me flag an installation expert so we can try to help you here. Please give me some time.

Thanks.

Karthik

[tsiriaks]

Uninstall all ANSYS applications you have on the machine, then manually delete your ANSYS installation directory (e.g., C:Program FilesANSYS Inc)

Open CMD Prompt, and enter the following command

move "%appdata%ansys" "%appdata%ansys.old"

As others have stated, make sure your package is recently downloaded (or you can just re-download it again)

Once you have the package, unzip it and browse to 'prereq' folder, then manually run all the installers here one-by-one. Make sure they are all successful. You can skip the opencl and MPI related ones. You may need to reboot after this.

Now run the ANSYS installer (setup.exe) with 'run as administrator'

Do you still see that critical error pop-up ?

[hthakka1]

Thanks for reaching out to me, I did resolve the problem of installation and now there is no error popping up. But after installation, I cant see the analytic systems in the toolbox. In spite it being selected, I cant see it in my toolbox. It would be great if you can take a look at it as well. Thanks again for your time.