Learning Forum

[l.janicek]

Hello, our customer has issue with licensing.

If he uses licensing (for example refresh all entitlement) via Command prompt, CMD gets back error bellow (when I used standard login, I saw only FNE error). Ping is OK, a tried to unblock firewall....

 

Could you help me with the error?

 

I tried to find the error on the forum, but without success. I found similar error with the certificate (https://discoveryforum.ansys.com/t/h4gzdg/fne-activation-failed-peer-certificate-cannot-be-authenticated-with-given-ca-certificates), but this error is about proxy name.

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C:Program FilesANSYS IncShared FilesLicensingwinx64>ansysls_client.exe -Ref
reshLicenseEntitlements
2020/05/27 09:15:50    NEW_CONNECTION      Connected to local subscription handl
er: 62249@127.0.0.1
2020/05/27 09:15:50    CLIENT_CONNECT
                                                1/2/3/3   ::
                                                     1480
2020/05/27 09:15:57    DENIED
                                                1/2/3/3   ::
                                                     1480
                FNE Update Entitlements Failed: FlexNet Embedded Action: FNE Gen
erate Binary Request->FNE Send Binary Message
                FlexNet Embedded error: [1,7e1,8,0[74000008,5,110001f3]] Generic
 communications error.
                [1,7e1,8,0[75000001,5,30010255]] General data transfer failure.
Couldn't resolve proxy name
ERROR: Unable to refresh license entitlements on this device, error:
FNE Update Entitlements Failed: FlexNet Embedded Action: FNE Generate Binary Req
uest->FNE Send Binary Message
FlexNet Embedded error: [1,7e1,8,0[74000008,5,110001f3]] Generic communications
error.
[1,7e1,8,0[75000001,5,30010255]] General data transfer failure. Couldn't resolve
 proxy name

----------------------------------------------------------------------------------------------------------------------

 

Thnak you, Lukas

[Naresh Patre]

Hello Lukas

Looking at the error message about proxy name, it appears that the user has proxy server in place. Can you make changes in the proxy server settings as listed in section 5A and 5B of below mentioned troubleshooting document?

 Discovery License Activation Troubleshooting

If the issue persists, please send all the files as listed in section 6 of the above mentioned document.

[l.janicek]

Hi Naresh Patre 

everything is OK, now. We used the way - reinstall the windows from WIN7 to WIN10.

 

Thank you, Lukas

[l.janicek]

Hi Naresh, I will try and let you know.

 

Thank you, Lukas