Error Massage : Capability Faceted Data Toolkit

- December 28, 2020 at 8:52 am
  
  kim
  Subscriber
  
  My Customer has a problem as shown in attached picture. When SpaceClaim started, The error massage is displayed. I tried two things to fix this problems like below. 1. deleting the elements in the directory "C:UsersAppDataLocalSpaceClaim" 2. Inactive 'STL Pre' in SpaceClaim Option. (this check box has already turned off) However, the above attempt cannot change anything. They have Discovery Ultimate License to use The Discovery AIM Legacy. (2020 R1) There are no problems when AIM is start. Only for SpaceClaim. Could you please help us to avoid getting this error massage when starting the SpaceClaim ? Thanks Best Regards,
- December 28, 2020 at 10:10 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello jwkim Can you please share the diagnostic files as mentioned in this post to ansys-discovery-suppoer@ansys.com?
- December 30, 2020 at 11:03 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello jwkim
  
  Thank you for sharing the files. Let me check with my team on this.
  Could you please let me know if you are using the latest version of the license manager?
- December 31, 2020 at 12:05 am
  
  kim
  Subscriber
  
  Subashni
  
  The Latest version of the license manager is 2020 R1.
  
  Thanks.
- January 20, 2021 at 1:45 am
  
  kim
  Subscriber
  
  Subashni
  
  Is there another solution to solve this problem?
- January 21, 2021 at 2:33 pm
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello jwkim
  
  Can you please confirm that you have unzipped all the files before performing the installation?
  
  If not, can you please try and re-install after unzipping all the installation files?
- April 12, 2021 at 5:17 am
  
  victoriacooper512
  Subscriber
  
  Hello jwkim
  
  Please check if there is any junk files in your system

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