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Ansys Products

Error message “Request name HFSS_PARALLEL does not exist in the licensing pool”

    • philregier
      Subscriber
      I've got several Linux servers where I'm running RSM for AnsysEM 2019R3. Users will submit to these machines with the same 2019R3 version of AnsysEM. Some users are getting the error message Request name HFSS_PARALLEL does not exist in the licensing pool. They have selected 'Pool' as the HPC license on the computer they're submitting the job from.nIt can't be an issue of the RSM setup on the Linux servers, because it does work for some users and not others. For the case where the users get the error message, it doesn't even look like the Linux machine contacts the license server, since I monitored the traffic to the license server and there was nothing. What could be the cause of this error? It isn't even the file being submitted, because the same file can work for some users but not others.nHere is what the output log shows on the linux side for jobs that don't work:n2020/11/05 12:38:03   INFO               ANSYSLI_CMD=/opt/AnsysEM/shared_files/licensing/linx64/ansyscl -acl 23360.63533 -nodaemon -log /home/peregier/.ansys/ansyscl.rfdesign7.23360.63533.logn2020/11/05 12:38:03   INFO               ANSYSLI_INITIALIZATION_FILE='/opt/AnsysEM/shared_files/licensing/ansyslmd.ini'n2020/11/05 12:38:03   INFO               ANSYSLI_PRODORD_FILE=COULD NOT BE FOUND!n2020/11/05 12:38:03   INFO               ANSYSLI_TIMEOUT_FLEXLM=15n2020/11/05 12:38:03   INFO               ANSYSCL_PORT=46142 n2020/11/05 12:38:03   INFO               ANSYSLI_CLIENT_IDLE_TIMEOUT=10n2020/11/05 12:38:03   INFO               Ready to accept connections.n2020/11/05 12:38:04   CLIENT_ACCEPT                                                                                           1/1/1/1                                                                             12:127.0.0.1       n2020/11/05 12:38:05   CLIENT_CONNECT                                                                                          1/1/1/1  23360:23360:HFSSCOMENGINE.EXE:peregier@rfdesign7.eng.uwaterloo.ca:linx64  12:127.0.0.1       n2020/11/05 12:38:05   DENIED             HFSS_PARALLEL                  19.5 (2019.0717)            4/0/0/0                1/1/1/1  23360:23360:HFSSCOMENGINE.EXE:peregier@rfdesign7.eng.uwaterloo.ca:linx64  12:127.0.0.1       n      Request name HFSS_PARALLEL does not exist in the licensing pool.n2020/11/05 12:38:15   CLIENT_SHUTDOWN                                                                                         0/1/1/1  23360:23360:HFSSCOMENGINE.EXE:peregier@rfdesign7.eng.uwaterloo.ca:linx64  12:127.0.0.1       n2020/11/05 12:38:27   INFO               License server shutdown is complete. Thank you.n
    • ANSYS_MMadore
      Ansys Employee
      Please make sure they set their HPC and Analysis Options to use the proper license based on which HPC licensing you have.nnFor anshpcnUse Legacy Electronics HPC: FalsenHPC License Type: Pooln------------------nFor anshpc_packnUse Legacy Electronics HPC: FalsenHPC License Type: Packn------------------nFor hfsshpcnUse Legacy Electronics HPC: TruenHPC License Type: Pooln----------------nFor hfsshpc_packnUse Legacy Electronics HPC: TruenHPC License Type: PacknnThank you,nMattn
    • philregier
      Subscriber
      Thanks Matt. We have the hfsshpc feature and I do have the 'Use Legacy Electronics HPC: True' and 'HPC License Type: Pool' set and I get the error, so it's not a problem with one of those settings.n
    • ANSYS_MMadore
      Ansys Employee
      How is the user submitting their job to run? If they are using Submit Job there are different settings they will need to use, they are set as batchoptions.nnThanks,nMatt
    • philregier
      Subscriber
      They're using 'Analyze All'.n
    • ANSYS_MMadore
      Ansys Employee
      Please make sure that when they are setting their HPC and Analysis Options that they are setting it for the correct Design Type.nnn
    • philregier
      Subscriber
      Thanks, but these settings are correct as well.n
    • ANSYS_MMadore
      Ansys Employee
      Can you please share a screenshot of your license file?n
    • philregier
      Subscriber
      We don't actually have a license file, we have a program here that gets the license from a server at a remote location. I don't see how it could be a license issue though.nI can create two users on my Windows machine, for the sake of argument call them user1 and user2. I create the same two users on my Linux RSM machine. I login on Windows as user1 and submit a job to the RSM machine and it works fine. I login as user2 and submit the identical job to the RSM machine and it fails with that HFSS_PARALLEL message. In both cases I ask for 8 cores and there is no problem with availability of cores on the RSM machine. In the case where it doesn't work, the RSM machine doesn't even contact the license server at all (I can tell by monitoring the network packets). Somehow the RSM machine is rejecting jobs from certain usernames with that HFSS_PARALLEL error message without even talking to the license server. If I login to the RSM machine as user user2 then I can run HFSS directly on that machine without a problem using the same license configuration.nThe same issue occurs with different Linux RSM machines and different Windows machines. I tried changing the underlying uid number on Linux to the uid of a username that worked and that didn't help, so it's not related to the uid on the Linux side.n
    • ANSYS_MMadore
      Ansys Employee
      Please share the full text of the licdebug.HFSSCOMENGINE.EXE.195.out from the user's $HOME/.ansys or %TEMP%\.ansys directory. This log should contain the full text of the solve and hpc checks.n
    • philregier
      Subscriber
      Here's the contents of that file for the user that didn't work:n2020/11/11 14:25:07 INFO Starting Licensing Client Proxy server.n2020/11/11 14:25:07 INFO /opt/AnsysEM/shared_files/licensing/linx64/ansyscl -acl 21407.68691 -nodaemon -log /home/peregier/.ansys/ansyscl.maxcomp.21407.68691.logn2020/11/11 14:25:07 INFO Started ANSYSLI server.n2020/11/11 14:25:08 CLIENT_CONNECT 1/1/1/1 21407:HFSSCOMENGINE.EXE:peregier@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 14:25:08 NEW_CONNECTION Connected to Licensing Client Proxy server: 46328@127.0.0.1.n2020/11/11 14:25:08 DENIED HFSS_PARALLEL 19.5 (2019.0717) 4/0/0/0 1/1/1/1 21407:HFSSCOMENGINE.EXE:peregier@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n Request name HFSS_PARALLEL does not exist in the licensing pool.n==================================================================nHere's the file contents for the user that did work:n2020/11/11 12:20:20 INFO Starting Licensing Client Proxy server.n2020/11/11 12:20:20 INFO /opt/AnsysEM/shared_files/licensing/linx64/ansyscl -acl 9308.1208 -nodaemon -log /home/wmabdelw/.ansys/ansyscl.maxcomp.9308.1208.logn2020/11/11 12:20:20 INFO Started ANSYSLI server.n2020/11/11 12:20:21 CLIENT_CONNECT 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 12:20:21 NEW_CONNECTION Connected to Licensing Client Proxy server: 39728@127.0.0.1.n2020/11/11 12:20:22 SPLIT_CHECKOUT hfsshpc 19.5 (2019.0717) 4/4/4/4 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 12:20:22 CHECKOUT HFSS_PARALLEL 19.5 (2019.0717) 4/4/4/4 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 12:20:22 CHECKOUT optimetrics 19.5 (2019.0717) 1/1/1/1 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 12:20:22 CHECKOUT CAP_OPTIMETRICS 19.5 (2019.0717) 1/1/1/1 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 12:20:22 CHECKOUT hfss_solve 19.5 (2019.0717) 1/1/1/1 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48 n2020/11/11 12:20:22 CHECKOUT CAP_HFSS_SOLVE 19.5 (2019.0717) 1/1/1/1 1/1/1/1 9308:HFSSCOMENGINE.EXE:wmabdelw@maxcomp.eng.uwaterloo.ca:linx64 12:129.97.92.48n
    • ANSYS_MMadore
      Ansys Employee
      Please share the entire contents of the failed case.n
    • philregier
      Subscriber
      There's one other log file in the failed case, it's ansyscl.maxcomp.log, here's what it contains:n -------------------------------------------- NORMAL STARTUP 2020/11/11 14:25:07 ---------------------------------------------nn ANSYS Licensing Interconnect version 2.0.1 (20190723) for linx64. Updated at ANSYS Release 2019 R3. Started on 2020/11/11 14:25:07 by peregier@maxcomp.eng.uwaterloo.ca:linx64 with pid 21434.n (C) 2007 - 2019 ANSYS, Inc. Unauthorized use, distribution, or duplication is prohibited.n Built Using FlexNet Publisher v11.13.1.2 build 173085 x64_lsbn Built Using OpenSSL 1.1.1b 26 Feb 2019nn -----------------------------------------------------------------------------------------------------------------------------nn Please note that entries in this debug log have the following format:nnTIMESTAMP ACTION FEATURE REVISION (BUILD DATE) A/B/C/D W/X/Y/Z PID:MPID:APP:USER@HOST:PLATFORM:DISPLAY SOCKET:IP nn Licenses statistics:n --------------------n A is the number of licenses requested by this ACTION.n B is the number of licenses used by this USER.n C is the number of licenses used by all users.n D is the number of licenses available in the local license pool.nn License server performance statistics:n --------------------------------------n W is the number of currently connected client applications.n X is the maximum number of connected client applications.n Y is the unique serial number of this client application.n Z is the number of all client applications served by this Licensing Interconnect server.nn -----------------------------------------------------------------------------------------------------------------------------n2020/11/11 14:25:07 INFO ANSYSLI_CMD=/opt/AnsysEM/shared_files/licensing/linx64/ansyscl -acl 21407.68691 -nodaemon -log /home/peregier/.ansys/ansyscl.maxcomp.21407.68691.logn2020/11/11 14:25:07 INFO ANSYSLI_INITIALIZATION_FILE='/opt/AnsysEM/shared_files/licensing/ansyslmd.ini'n2020/11/11 14:25:07 INFO ANSYSLI_PRODORD_FILE=COULD NOT BE FOUND!n2020/11/11 14:25:07 INFO ANSYSLI_TIMEOUT_FLEXLM=15n2020/11/11 14:25:07 INFO ANSYSCL_PORT=46328 n2020/11/11 14:25:07 INFO ANSYSLI_CLIENT_IDLE_TIMEOUT=10n2020/11/11 14:25:07 INFO Ready to accept connections.n2020/11/11 14:25:08 CLIENT_ACCEPT 1/1/1/1 12:127.0.0.1 n2020/11/11 14:25:08 CLIENT_CONNECT 1/1/1/1 21407:21407:HFSSCOMENGINE.EXE:peregier@maxcomp.eng.uwaterloo.ca:linx64 12:127.0.0.1 n2020/11/11 14:25:08 DENIED HFSS_PARALLEL 19.5 (2019.0717) 4/0/0/0 1/1/1/1 21407:21407:HFSSCOMENGINE.EXE:peregier@maxcomp.eng.uwaterloo.ca:linx64 12:127.0.0.1 n Request name HFSS_PARALLEL does not exist in the licensing pool.n2020/11/11 14:25:09 CLIENT_SHUTDOWN 0/1/1/1 21407:21407:HFSSCOMENGINE.EXE:peregier@maxcomp.eng.uwaterloo.ca:linx64 12:127.0.0.1 n2020/11/11 14:25:22 INFO License server shutdown is complete. Thank you.n
    • Geneekoh_75
      Subscriber
      how fit this?.
    • Geneekoh_75
      Subscriber
      n
    • ANSYS_MMadore
      Ansys Employee
      Please refer to your other post. Please refrain from posting duplicate threads Please create new posts rather than adding on to unrelated threads.nThank you,nMattn
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