Discovery Import

Discovery Import

ERROR SHARE AS

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    • rg
      Subscriber
      ūüõą This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

      Hello 

      I can't share files.
      This error often happens how can it be solved?
      I have attached the log files where the error occurs.

      The error only happens to the customer on a computer
      Can you give me an answer within a week?
      Thank you

      Best Regards

    • Subashni Ravichandran
      Ansys Employee

      Hello Roberto

      Let me check with my team on this. I'm unable to recreate this issue.

    • rg
      Subscriber

      Hello  Subashni

      From the log file it is not possible to understand the error it releases?

       

      Best Regards

    • Subashni Ravichandran
      Ansys Employee

      Hello Roberto

      I do not see any error in the log files. Can you please check if this issue occurs when the application is "run as administrator"?

    • rg
      Subscriber

      Hello Subashni

      The computer has administrator rights, if I click on the icon with the right mouse button and I run it as administrator the file I can no longer open it because the server no longer sees me.

      In the video that I have attached you there is the description of the error, usually why that error might come out?

      Best Regards

    • Subashni Ravichandran
      Ansys Employee

      Hello Roberto

      The error says another document exists in the existing path. Can you please ask the customer to try saving the file at a different location?

    • rg
      Subscriber

      Hello Subashni

      I've already tried, the error says something wrong as there is no other document in the path

      Best Regards

    • rg
      Subscriber

      Hello  Subashni

      do you have any other ideas?

      Best Regards

    • Subashni Ravichandran
      Ansys Employee

      Hello Roberto

      Can you please check if the customer has 7zip installed in his workstation? I think it is sometimes not available in newer windows versions.

    • rg
      Subscriber

      Hello Subashni

      Even if I share the file without zip it still doesn't work, however I can see if the client has 7Zip.
      I will let you know

      Best Regards

    • rg
      Subscriber

      Hello Subashni

      7zip is present on the pc, 

      It does this on both of the company's computers, could it be something related to Windows rights? Is it possible to unlock Windows security on some specific SpaceCliam folder inside C :?
      Computers both have administrator rights

      Best REgards

    • Subashni Ravichandran
      Ansys Employee

      Hello Roberto

      I just checked this is a bug and it has been reported. (bug number 351019)

      I have updated the bug report with these findings as well.

    • rg
      Subscriber

      Hello Subashni

      Thank you, it is a bug that does not occur to all users but only to some, it is coincidental

      Best Regards

    • rg
      Subscriber
      Hello Subashni Do you know if this BUG has been fixed in the next version? These errors often occur Regards
      • rg
        Subscriber

        Hello

        I'm waiting for an answer

        Regards

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