ERROR SHARE AS

- May 11, 2021 at 9:22 am
  
  rg
  Subscriber
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  
  Hello
  
  I can't share files.
  This error often happens how can it be solved?
  I have attached the log files where the error occurs.
  
  The error only happens to the customer on a computer
  Can you give me an answer within a week?
  Thank you
  
  Best Regards
- May 11, 2021 at 12:09 pm
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Roberto
  
  Let me check with my team on this. I'm unable to recreate this issue.
- May 19, 2021 at 7:55 am
  
  rg
  Subscriber
  
  Hello Subashni
  
  From the log file it is not possible to understand the error it releases?
  
  Best Regards
- May 19, 2021 at 11:12 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Roberto
  
  I do not see any error in the log files. Can you please check if this issue occurs when the application is "run as administrator"?
- May 19, 2021 at 2:09 pm
  
  rg
  Subscriber
  
  Hello Subashni
  
  The computer has administrator rights, if I click on the icon with the right mouse button and I run it as administrator the file I can no longer open it because the server no longer sees me.
  
  In the video that I have attached you there is the description of the error, usually why that error might come out?
  
  Best Regards
- May 26, 2021 at 9:49 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Roberto
  
  The error says another document exists in the existing path. Can you please ask the customer to try saving the file at a different location?
- May 26, 2021 at 9:52 am
  
  rg
  Subscriber
  
  Hello Subashni
  
  I've already tried, the error says something wrong as there is no other document in the path
  
  Best Regards
- June 3, 2021 at 7:07 am
  
  rg
  Subscriber
  
  Hello Subashni
  
  do you have any other ideas?
  
  Best Regards
- June 7, 2021 at 12:37 pm
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Roberto
  
  Can you please check if the customer has 7zip installed in his workstation? I think it is sometimes not available in newer windows versions.
- June 7, 2021 at 2:09 pm
  
  rg
  Subscriber
  
  Hello Subashni
  
  Even if I share the file without zip it still doesn't work, however I can see if the client has 7Zip.
  I will let you know
  
  Best Regards
- June 7, 2021 at 3:47 pm
  
  rg
  Subscriber
  
  Hello Subashni
  
  7zip is present on the pc,
  
  It does this on both of the company's computers, could it be something related to Windows rights? Is it possible to unlock Windows security on some specific SpaceCliam folder inside C :?
  Computers both have administrator rights
  
  Best REgards
- June 8, 2021 at 5:54 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Roberto
  
  I just checked this is a bug and it has been reported. (bug number 351019)
  
  I have updated the bug report with these findings as well.
- June 8, 2021 at 6:21 am
  
  rg
  Subscriber
  
  Hello Subashni
  
  Thank you, it is a bug that does not occur to all users but only to some, it is coincidental
  
  Best Regards
- November 4, 2021 at 4:44 pm
  
  rg
  Subscriber
  
  Hello Subashni Do you know if this BUG has been fixed in the next version? These errors often occur Regards
  - November 18, 2021 at 10:01 am
    
    rg
    Subscriber
    
    Hello
    
    I'm waiting for an answer
    
    Regards

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