Ansys Products

Ansys Products

Discuss installation & licensing of our Ansys Teaching and Research products

Error while trying to run Workbench 2023 R2 Student Version

    • Devayani Balkrishnan

      The error is as follows:

      An unexpected error has occurred: Root element is missing.
      System.Xml.XmlException: Root element is missing.
         at System.Xml.XmlTextReaderImpl.Throw(Exception e)
         at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
         at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
         at System.Xml.XmlDocument.Load(XmlReader reader)
         at System.Xml.XmlDocument.Load(String filename)
         at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
         at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
         at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)

      I've tried changing my region and reinstalling but the issue is not resolved. 

    • George Karnos
      Ansys Employee

      Try to clear the AppData folder and see if it helps. Following is the process-
      1. Exit ANSYS
      2. from Start > Run
      3. Enter %APPDATA%
      4. A folder explorer window will open
      5. Open the Ansys folder rename the v232 folder to v232_old
      6. Launch ANSYS again

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