August 1, 2018 at 4:19 amMoedaVerdeSubscriber
I tried to install the ANSYS Student package 19.1 and this SceneGraphChart problem pops up. I saw the post that a guy wrote here in the forum asking for help for the same problem, but the solution given to it did not work for me at all.
An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit. --- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit. --- System.Exception: SceneGraph.Engine - failed to boot up. at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler) at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context) at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin) at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)
I tried everything that tsiriaks say on this post:
But nothing changes. Please, anyone can help me?
Thanks in advance and please ignore some misspelling in my text.
August 1, 2018 at 12:24 pmJakeCAnsys Employee
August 2, 2018 at 3:02 amMoedaVerdeSubscriber
My video card is a GEFORCE GTX 1060 updated. I wonder, is this problem because the Ryzen 7 processor has no GPU?
August 2, 2018 at 4:34 pmtsiriaksAnsys Employee
Could you provide screenshots of 'dxdiag' just like user SK_Runek provided in
Also, have you tried Jake's suggestions for Lindsay (from the same post above)
Can you try closing all open ansys applications and rename the following directory:
August 16, 2018 at 1:08 pmCelioGPSubscriber
I have the same problem. I have a Nvidia GeForce GTX 745 video card
August 16, 2018 at 1:18 pmJakeCAnsys Employee
Which suggestions from this thread have you tried thus far?
Additionally, please try the suggestions in this thread:
August 16, 2018 at 9:48 pmCelioGPSubscriber
I renamed the% appdata% / ansys directory to ansys_old I have already done this: Start -> All Programs -> Ansys -> Utilities -> Right Click on Product and Cad Configuration -> Run As administrator I already updated the driver of my video card. Follow the error and dxdiag photos
August 17, 2018 at 5:04 pmJakeCAnsys Employee
Could you please try changing your language and locale to English and en-us?
August 22, 2018 at 1:56 amCelioGPSubscriber
how do I do that?
August 22, 2018 at 12:25 pmJakeCAnsys Employee
Depending on your version of windows, please try something like the following:
August 27, 2018 at 6:25 pmaliberatiSubscriber
As a follow-up of these questions, I was having the same issue on my computer with the Ansys Student Pacakge under Windows 10.
I tried most of the advice you offered :
- updating my graphics cards drivers - I have a Intel(R) HD Graphics 530 and a NVIDIA GeForce GTX 960M
- running my Nvidia control panel and setting the "high performance processor" instead of "auto-select"
- renaming the %appdata%Ansys to %appdata%Ansys_old
- running ProductConfig which seemingly had nothing to change
- installing on both my C: (SSD harddrive) then my (HDD harddrive)
- running an existing project to at least open something of the program
- restarting my computer after each process
None of these worked.
The last step I tried was changing my username on Windows. I wanted to change my user folder name that contained accents, but failed to do so - instead I changed the session username to a name without accents (I accessed the Advanced User Accounts panel by looking for "netplwiz" (Windows application), by clicking on my user name, then Properties, then by changing the name, applying the settings and rebooting the computer) : surprisingly enough, this worked actually.
After rebooting, I could open the Workbench and launch the different processes.
Now I am having other issues though as Fluent won't launch with another list of error codes - but I guess it wouldn't be relevant here. At least I have the Workbench now.
Best of luck to the other reading this who may have issues.
(EDIT : Issues with Fluent may still be related to the "accent situation" as it searching for files from C:UsersD?d?... whereas files are in C:UsersDédé...)
MAJOR EDIT : Apparently, "just changing" the User folder name is impossible and requires creating a new account or reinstalling Windows (https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_security-insiderplat_pc/rename-user-account-folder-in-windows-10-preview/88033eca-6b32-47c5-90ac-a5e7af17d094). So I created a new User account (took 5min), made sure I had no accents in the name (called it Ansys) and now it's working like a charm. Hopefully this can solve your issues future readers !
August 27, 2018 at 8:48 pmtsiriaksAnsys Employee
Thank you for sharing your resolution. This would definitely be helpful to others.
November 3, 2018 at 11:24 pmfrank2243Subscriber
Did anyone have ever found a solution for this problem?
I have Windows 10 installed on an iMac 5K with the latest AMD drivers.
November 5, 2018 at 6:44 pmtsiriaksAnsys Employee
See the discussion here
If this doesn't help, please create a new thread.
May 20, 2019 at 3:59 amra9841luSubscriber
Yes, that's the solution, I have (or had a minutes ago) the same problem, with that message I tought it was my GPU (GTX 1070 laptop) or the fact that I use a laptop so I need to change from the intel gpu from nvidia one for ANSYS, but no. The problem was that my windows is in Spanish and my user name have spaces and an accent (Raúl...), so I just create a new user account in english and just named Ansys, and worked! thanks, mention that I tried all the other solutions but not worked. I really wonder if you can on the next uptade fix this error please.
May 20, 2019 at 4:41 pmtsiriaksAnsys Employee
That's great. Thanks for letting us know.
We've submitted this enhancement request to our development team. Hopefully, this is improved in the near future release.
September 11, 2019 at 6:55 ampallavinatarajSubscriber
Ansys electronics desktop is giving error message when i try to open 3d component as" this 3d component is created in future version of this product and cant be open in this" My ansys electromagnetic suite is 19.2 version..kindly help to fix this error
September 11, 2019 at 9:00 amRobAnsys Employee
It means that the model you're trying to open was created in a newer (probably 2019Rx) version of the code. You need to update to the later version to open the model.
December 14, 2019 at 5:14 pmcafcafliayakkabiSubscriber
hello guys, i had the same problem for about 10 days.now, I got over with these problems.
I would like to say how to I got over this issue "unexpected error the following required addins could not be loaded...etc"
First of all , this problem arise from using a letter which does not belong in English language.For ex,, ? i ç ,ü,?...etc
So, first thing that you have to do , press Windows +R buttons and write "netplwiz" afterthat you will see your account(s). then add new account name with english letters.(You dont need to create with microsoft e-mail and just click local account.)And give it administrations.Before next step ,you had better backup your files because you will delete it,your current account.But it is not big deal to get back your files because you have already downloaded your files. just you might spend your time to find where the files in.It worked on me. now i can use these ansys apps. I hope it will work on you.Good Luck!
December 19, 2019 at 6:23 pmtsiriaksAnsys Employee
Thank you for sharing your resolution Emre
February 6, 2020 at 10:48 am
April 11, 2020 at 9:57 pmhidalgoatomasSubscriber
Hi, I created a new account on my computer but i dont understand what is the next step. I'm trying to install 2019 R2 version.
April 15, 2020 at 10:35 pmtsiriaksAnsys Employee
If you have not already done so, please create a new thread and describe the issue with screenshot of error (if exist)
November 15, 2020 at 5:34 pmpuziteSubscriberAfter I updated windows this error started to appear when I tried to open workbench 2020 r2 and no solution posted here has worked for me. I have tried to reinstall ansys multiple times on older windows versions and also on other users. Only solution I haven't tried is to reset my PC but I really want to avoid that. nIs there any other solution?n
November 23, 2020 at 10:27 ampuziteSubscriberNvm I just fixed itn
December 9, 2020 at 1:01 pmFrancisSubscriberHi, I’m having the exact same problem as you presently. I’ve tried all of the above solutions. How did you manage to fix it? thanks! francis
December 9, 2020 at 1:05 pm
September 24, 2022 at 4:25 amDohyun KimSubscriber
I met this error changing my windows utf-8 preferences, so you may try:
- Open the Windows Control Panel
2. Select [Clock and Region]-[Region]
3. Open the [Administration] Tab
4. """UnCheck""" "Beta: Use Unicode UTF-8 in worldwide languages" from "Change system locale".
5. Restart Windows.
In my case, I solved this error after restarting window.
- Open the Windows Control Panel
- You must be logged in to reply to this topic.
Simulation World 2022
Check out more than 70 different sessions now available on demand. Get inspired as you hear from visionary companies, leading researchers and educators from around the globe on a variety of topics from life-saving improvements in healthcare, to bold new realities of space travel. Take a leap of certainty and check out a session today here.
Earth Rescue – An Ansys Online Series
The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.
Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.
- Error with workbench SceneGraphChart
- Workbench error
- Workbench not opening
- How can I renew ANSYS student version license?
- License Error
- An error occurred when the post processor attempted to load a specific result.
- Licensing error while opening ANSYS Mechanical
- Licensing Error
- Problem with FlexNet Licensing
- ConfigureThisMachine Returns Error 1