Tagged: Ansys Discovery, installation
January 12, 2022 at 4:31 amjgshinSubscriber🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
I have a problem to install Discovery 2022R1.
I used the iso files which was downloaded frome Customer Portal, and WB is working with no errors.
But Discovery makes error message popup like below;
There is no error message on the log file.
I tried to uninstall and install again, but same error message occurred.
Please tell me the solution of this problem. Attached is the log file.
January 12, 2022 at 5:31 amDevendra BadgujarAnsys Employee
Hi JUGYEONG SHIN
Let me check this with the installation team and get back to you.
Just to rule these possibilities out, can you once make sure that the files are extracted from the zip folder correctly and the installation is done by running 'run as administrator'.
Also make sure you have enough space in the drive where you are installing.
Please check if your graphics drivers are updated.
January 12, 2022 at 2:56 pmDevendra BadgujarAnsys Employee
Hi JUGYEONG SHIN
Can you please gather full client diagnostics?
For Versions 2021R1 and Newer:
1. Launch the ‘ANSYS Client Licensing Settings’ from windows Start menu.
2. Click ‘Gather Diagnostics’
3. Click ‘Generate’
4. In the screen it will indicate a zip file being created.
Please email that zip file to firstname.lastname@example.org
January 20, 2022 at 8:50 amDevendra BadgujarAnsys Employee
Solution provided through mail.
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