Failure at loading and starting ANSYS Discovery

- April 28, 2021 at 6:49 pm
  
  wolfgang.geist
  Subscriber
  
  Hi,
  
  our support person in our company tried to use ANSYS Discovery 2021R1. Before using an older release there was not problem to run the new version. After installation and starting the system our collegue experinced that the system didn´t start an an error message was generated. The installation was done in administrator mode. Download was made again as well as installation
  
  See attached screen shot.
  
  Thanks for help.
  
  Regards
  
  Wolfgang
- April 29, 2021 at 6:12 am
  
  Charudatta Bandgar
  Subscriber
  
  Hello Ghost1246
  
  Is this happening while launching discovery or when it is opened and you are trying to perform some operations? Few things you can try are:
  
  1. Clear the contents of the temp folder (type %temp% in windows Taskbar to access temp folder)
  
  2. Close all the open Discovery Applications and go to the following AppData folder (C:Users****AppDataRoamingAnsys) and rename the folder v211 to v211.old)
  
  3. Try updating your graphics driver by visiting the manufacturer's website (eg. NVIDIA, etc)
  
  Please let me know if this does not work.
- April 29, 2021 at 9:10 pm
  
  wolfgang.geist
  Subscriber
  
  Hi,
  
  according to our technical person the system is still not working as desired after application of the suggested measures. The system is stopping to work at launching it.
  
  Thanks for further help.
  
  Regards
  
  Wolfgang
- May 5, 2021 at 4:41 pm
  
  wolfgang.geist
  Subscriber
  
  Hi,
  
  all recommendations failed. New installation was not sucessful. Version ANSYS SpaceClaim 2020R2 is working on the same system without problem.

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