November 28, 2018 at 9:37 am
November 28, 2018 at 5:07 pmtsiriaksAnsys Employee
Hi thuythu ,
Please provide OS version , ANSYS version , and the exact name of the installation package that you use.
Also describe how you get to this error , are you trying to launch Workbench ?
Check if you have the install.err file under (default) C:Program FilesANSYS Inc
November 28, 2018 at 5:52 pmthuythuSubscriber
I'm trying to open Workbench ANSYS 16.0 and error appeared.
I use window 7 professional 64bit
I don't see install.err file. What should i do?
November 29, 2018 at 12:09 amtsiriaksAnsys Employee
Hi thuythu ,
That's very old version.
Did it work before ? If so, try reset configuration : Rename folder v160 in this directory
%AppData%Ansys (please copy and paste this in the Windows Explorer address bar)
to anything else (e.g., v160.old)
November 29, 2018 at 3:16 am
November 29, 2018 at 7:52 pmtsiriaksAnsys Employee
Make sure you install all pending Windows update.
Can you try updating your graphics card driver to the latest ?
Also, what is the graphics card you have on the machine ?
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