Ansys Products

Ansys Products

Fatal Error

    • thuythu
      Subscriber

      Help me fix error, please!


      I removed and reinstalled it. But it didn't work

    • tsiriaks
      Ansys Employee

      Hi thuythu ,


      Please provide OS version , ANSYS version , and the exact name of the installation package that you use.


      Also describe how you get to this error , are you trying to launch Workbench ?


      Check if you have the install.err file under (default) C:Program FilesANSYS Inc


      Thanks,


      Win

    • thuythu
      Subscriber

      I'm trying to open Workbench ANSYS 16.0 and error appeared. 


      I use window 7 professional 64bit


      I don't see install.err file. What should i do? 

    • tsiriaks
      Ansys Employee

      Hi thuythu ,


      That's very old version.


      Did it work before ? If so, try reset configuration : Rename folder v160 in this directory 


      %AppData%Ansys     (please copy and paste this in the Windows Explorer address bar)


      to anything else (e.g., v160.old)


      Thanks,


      Win


       


       

    • thuythu
      Subscriber

      Yes,version Ansys workbench 16.0 worked before.


      I renamed folder but it didn't work. I also moved Ansys 16.0 and installed free version student 19.2, but the same error appeared.


      what should i do?


       

    • tsiriaks
      Ansys Employee

      Make sure you install all pending Windows update.


      Can you try updating your graphics card driver to the latest ?


      Also, what is the graphics card  you have on the machine ?


      Thanks,


      Win

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