File error

- September 2, 2019 at 2:03 pm
  
  rg
  Subscriber
  
  Hi why when I go to turn off the component I have that kind of surface left? If I open the file and save it and try to open it it generates this error, the file is damaged?
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- September 3, 2019 at 6:46 am
  Gaurav Sharma
  Subscriber
  Hi Roberto
  
  This seems to be an issue with just the preview and not the file. What is you open the file, does it open in SpaceClaim.
  
  The issue with preview can most be fixed by:
  1. Update Graphics card.
  2. Run the installer again and select "Repair", need not do a complete reinstall.
  What surface you are trying to highlight here. Is it the component named "Spiegato". If yes, that can be deleted manually by right clicking on it and select delete.
  
  Please let me know if I have made a mistake in understanding your query or if you need any further assistance.
  
  Thanks & Regards,
  
  Gaurav
- September 3, 2019 at 7:59 am
  
  rg
  Subscriber
  
  Hi Guarav Gaurav_ANSYS
  
  The problem of the preview is now clear while it is not clear why even if I turn off (hide) all the components I still have that kind of surface that cannot be selected.
  Can this also be an error due to the graphics card? (I attach photo)
  
  Regards
- September 4, 2019 at 11:04 am
  
  rg
  Subscriber
  
  Hi
  
  Were you able to reproduce the problem?
  
  Regards
  - September 5, 2019 at 10:44 am
    
    Gaurav Sharma
    Subscriber
    
    Roberto
    
    i am unable to reproduce your observation. When I suppress PROVA, there is nothing left on the screen and all seems to be as per expectation.
  - September 5, 2019 at 11:20 am
    
    rg
    Subscriber
    
    Gaurav_ANSYS Hi
    
    Try turning it off and turning it on several times after a while the error appears or you can rotate and press the home button
    
    Sometimes the error does not, can it be that it is the fault of the graphics card plus the file is a bit damaged?
    
    regards
  - September 9, 2019 at 10:16 am
    
    Gaurav Sharma
    Subscriber
    
    Roberto
    
    Not sure, though performing a number of operations too quickly can also lead to some issues and its better to avoid.
    
    Updating graphics card from manufacturer's website is also worth a try.
    
    Regards,
    
    Gaurav
  - September 9, 2019 at 10:52 am
    
    rg
    Subscriber
    
    Gaurav_ANSYS Hi Gaurav , thank you very much

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