September 2, 2019 at 2:03 pmrgSubscriberHi why when I go to turn off the component I have that kind of surface left? If I open the file and save it and try to open it it generates this error, the file is damaged?🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
September 3, 2019 at 6:46 amGaurav SharmaSubscriber
This seems to be an issue with just the preview and not the file. What is you open the file, does it open in SpaceClaim.
The issue with preview can most be fixed by:
- Update Graphics card.
- Run the installer again and select "Repair", need not do a complete reinstall.
What surface you are trying to highlight here. Is it the component named "Spiegato". If yes, that can be deleted manually by right clicking on it and select delete.
Please let me know if I have made a mistake in understanding your query or if you need any further assistance.
Thanks & Regards,
September 3, 2019 at 7:59 am
September 4, 2019 at 11:04 amrgSubscriber
Were you able to reproduce the problem?
September 5, 2019 at 10:44 am
September 5, 2019 at 11:20 amrgSubscriber
Try turning it off and turning it on several times after a while the error appears or you can rotate and press the home button
Sometimes the error does not, can it be that it is the fault of the graphics card plus the file is a bit damaged?
September 9, 2019 at 10:16 amGaurav SharmaSubscriber
Not sure, though performing a number of operations too quickly can also lead to some issues and its better to avoid.
Updating graphics card from manufacturer's website is also worth a try.
September 9, 2019 at 10:52 amrgSubscriber
Gaurav_ANSYS Hi Gaurav , thank you very much
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