Ansys Products

Ansys Products

“File not found: uninst_data.dat”

    • Numb3rs
      Subscriber

      Hello,


      As you can see , I have this error when I try to dowload the student version of Ansys . (19.2) 


      I tried to reinstall the software many times but nothing to do ..


      This happens only on my computer ( MSI GL62M 7REX - Nvidia Geforce GTX 1050 Ti ) so I tried to download the whole file on an other computer and to transfer it to this one but it doesn't work ..


      I need this software for one of my courses so I don't know what to do .. If someone has an idea ?


      Enzo


    • Matt Madore
      Ansys Employee

      Hello Enzo,


       


      Did you ensure that you extracted the zip file prior to trying to install?  Could you provide the contents of this file? If it shows a size of 0kb, try deleting it and then run your install again.


      %APPDATA%Ansysv192ProdConfiguninstall_data.data file?


       


      Thank you,
      Matt


       

    • Numb3rs
      Subscriber

      Hello Matt,


      Thank you for your answer .


      Yes I have extracted it before the installation . ( The software works , I can mesh on fluent but as soon as  I try to launch the solver it crashes ) .


      The problem is that , I have no file named "uninst_data.dat" or "uninstall_data.data" . 


       

    • Numb3rs
      Subscriber

      Hello,


      After reinstalling , this is my file : 


       As you can see , the file size is not equal to 0 ko ..

    • Matt Madore
      Ansys Employee

      Do you see any error when trying to solve? Can you share screenshots?  It appears the install completed if you have gotten through the installation process, and the uninst_data.dat message is not relevant.


       


      What files exist in C:ProgrammesAnsys Inc and C:ProgrammesAnsys IncANSYS Student?


       


      Thank you,
      Matt

    • Numb3rs
      Subscriber

      Finally I reinstalled it from the beginning and now it works .


      The same message appears during the installation but now I can launch the solver without any problem .


      Thank you for your help .


      Have a nice day!

    • buchs29
      Subscriber

      Hello Enzo,


       


      Did you ensure that you extracted the zip file prior to trying to install?  Could you provide the contents of this file? If it shows a size of 0kb, try deleting it and then run your install again.


      %APPDATA%Ansysv192ProdConfiguninstall_data.data file?


       


      Thank you,
      Matt



      Matt I do not see the folder you sau=id to try and delete. When I try to download I get the "critical error" box but it doesn't come up with an error it just stays white. Please let me know 



       


    • tsiriaks
      Ansys Employee

      buchs29, yours is a different issue.


      Please create a new thread and search some past threads for info/resolution on this issue. There have been quite a few of them this past month.

    • alvaronblaz
      Subscriber
      Hello I have the same issue, I have extracted the ZIP and the install it, but when i try to run the installation this comes: nBut the installation was running anyway. The thing is that the program is not working because at the end of the installation it shows that there was a fatal error. Eventhough, the folder has been created and but I cant find the program.n n
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