Getting error AnsysWBU.exe encountered a problem

- September 6, 2019 at 2:12 am
  
  rdk9000
  Subscriber
  
  Hi,
  
  I've been running Ansys 2019 R1 for about a month now after I got if working from a previous problem. Now whenever I try to open design modeler I get AnsysWBU.exe encountered a problem. A diagnostic file has been written: C:UsersreganAppDataLocalTempAnsysWBDumpFile.dmp. After I click okay it says the geometry editor was closed abnormally. Based on previous posts I have deleted both local and roaming appdata. I run as administrator and nothing.
- September 6, 2019 at 4:26 pm
  
  tsiriaks
  Ansys Employee
  
  Hi rdk9000,
  
  Did you retry #3 and then #1 (has to be in this order) in here ?
  
  https://forum.ansys.com/forums/topic/installation-issues-and-starting-problems-geometry-editor/?order=all#comment-d679f502-c0dd-4edc-87b5-a98801843d73
- September 7, 2019 at 2:41 pm
  
  rdk9000
  Subscriber
  
  Hi tsiriaks,
  
  I tried # 3 but am getting an error for the oleaut32.dll. It says "The module "oleaut32.dll" was loaded but the call to DIIRegisterServer failed with error code 0x80070005". I also get similar errors for scrrun.dll and jscript.dll.
  
  Problem still persists.
- September 9, 2019 at 4:26 pm
  
  tsiriaks
  Ansys Employee
  
  Did you run CMD Prompt with 'run as administrator' ?
- September 10, 2019 at 12:49 am
  
  rdk9000
  Subscriber
  
  I ran CMD Prompt as an administrator and all of #3 executed properly. I tried to open up a new Static Structural and go to design modeler and I'm still getting the same error.
- September 10, 2019 at 11:25 pm
  
  tsiriaks
  Ansys Employee
  
  did you try #1 AFTER you did #3 ?
  
  Was there any Windows update installed recently ?
  
  What graphics card do you have on the machine ?
- January 26, 2021 at 9:16 am
  
  ceydaaltintas
  Subscriber
  
  I try #1 AFTER i did #3. But I still get the same problemn
- January 26, 2021 at 9:18 am
  
  ceydaaltintas
  Subscriber
  
  Please help men

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