Installation and Licensing

Installation and Licensing

Getting error of “waiting for license server to respond”

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    • voyager
      Subscriber

      I get an error 75% of the time whenever I try to startup Ansys Electronics Desktop or run a simulation. The error is always something like:

      [error] Failover feature 'Ansys Electronics Premium HFSS' is not available. Request name elec_solve_hfss does not exist in the licensing pool. Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong [email protected] or license file is being used, or the port or hostname in the license file has been changed. Feature:      elec_solve_hfss Server name: _____ License path: _____; FlexNet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused" (11:51:36 AM Apr 12, 2022)

      If I try the command again and again, eventually it will make a connection with the license server (after anywhere from 2 to 15 tries)

      This error only began to happen after we renewed our license and upgraded to the 2022 License Manager and 2022R1 Ansys. All machines involved have hardline connections so it's not a network problem. Our server machine is working fine for our other software, so it is not a hardware issue. The firewall for our server machine has also been disabled and the port has been fixed, just as we had done before the license was renewed.

      How do we fix this problem?

    • George Karnos
      Ansys Employee
      Under %TEMP%\.ansys there should be licdebug files for the programs that you are running.
      Are there any errors in those files? Can youpost the errors?
    • voyager
      Subscriber
      Sure, these are two example error messages from licdebug.HFSSCOMENGINE.EXE and licdebug.ANSYSEDT.EXE, respectively. Let me know if there's other info I can provide that would be helpful.

      Failover feature 'Ansys Electronics Premium HFSS' is not available.
      Request name elec_solve_hfss does not exist in the licensing pool.
      Cannot connect to license server system.
      The license server manager (lmgrd) has not been started yet the wrong port@host or license file is being used, or the
      port or hostname in the license file has been changed.
      Feature:elec_solve_hfss
      Server name:_______
      License path:________
      FlexNet Licensing error:-15,10.System Error: 10061 "WinSock: Connection refused"

      Request name m3dfs_gui does not exist in the licensing pool.
      Cannot connect to license server system.
      The license server manager (lmgrd) has not been started yet the wrong port@host or license file is being used, or the
      port or hostname in the license file has been changed.
      Feature:m3dfs_gui
      Server name:_______
      License path:________
      FlexNet Licensing error:-15,10.System Error: 10061 "WinSock: Connection refused"
    • voyager
      Subscriber
      Could I maybe get in contact over email with an Ansys employee? I can send more detailed logs that include server addresses, license paths, etc.
    • George Karnos
      Ansys Employee
      Fixed Offline.
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