Ansys Products

Ansys Products

Granta not working due to Lincensing Error FLEXlm server not responding

    • Sanne
      Subscriber

      Hi there,

      Since yesterday my Granta Edupack isn't working anymore. Due to an error that has something to do with the FLEXlm server I suppose?

    • George Karnos
      Ansys Employee
      This could be a firewall issue.
      Try shutting down your firewall to se if you can run.
      What happens if you run Client Licensing Utilities and try to perform a Flexnet Publisher License Status?

    • Sanne
      Subscriber
      I disabled my firewall, it doesn't work.
      If I peform a Flexnet Publisher License Status I get this:
      1055@---------

      ------------------------------------------

      lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
      Flexible License Manager status on Tue 3/8/2022 17:45

      [Detecting lmgrd processes...]
      License server status: 1055@wi690-sep
      License file(s) on wi690-sep: 1055@--------
      :
      lmgrd is not running: License server machine is down or not responding. (-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)")

      I removed the license that i got and put stripes instead.
      I hope this says something to you but i can't make anything out of this {'-__-}
      Kind Regards Sanne
    • George Karnos
      Ansys Employee
      Open a Dos command prompt and type in the following:
      ping -----
      Where ----- is the name of your license server
    • Sanne
      Subscriber
      It says :

      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds:
      Minimum = 10ms, Maximum = 11ms, Average = 10ms
    • George Karnos
      Ansys Employee
      Is the server name listed in the c:\program files\Ansys Inc\shared files\licensing\ansyslmd.ini file
      usually this issue has to do with firewall blocking
      Has anything changed on the license server end?
      Can others check out licenses?
    • Sanne
      Subscriber
      it is listed, and the other students can use the license
    • Sanne
      Subscriber
      Alltough my map name is different, its called granta instead of Ansys Inc.
      But that is not a problem right?

    • George Karnos
      Ansys Employee
      C:\Program Files (x86)\GRANTA EduPack is fine Can you ping
      wi690-sep
      Are you using an ip address in the server specification?
    • Sanne
      Subscriber
      ping request could not find wi690-sep

    • Sanne
      Subscriber
      Im using a school vpn

    • George Karnos
      Ansys Employee
      Is that the license server hostname?
      The others that can run, are they pointing to the same machine?

    • Sanne
      Subscriber
      its a cesedupack.license.schoolname.nl
    • Sanne
      Subscriber
      we need to fill it in when installing granta edupack when asked for server and port.
    • George Karnos
      Ansys Employee
      Verify that the hostname in the ansyslmd.ini under:
      C:\Program Files (x86)\GRANTA EduPack\Shared Files\Licensing
      matches the license server hostname
    • Sanne
      Subscriber
      i don't understand, u mean the ip-adress? or the license server that i filled in in the installation?

    • Sanne
      Subscriber
      Cause i can find this in the file:
      cesedupack.license.schoolname.nl
    • Sanne
      Subscriber
      [-]
      SERVER=1055@cesedupack.licentie.-------.nl
      ANSYSLI_SERVERS=2325@cesedupack.licentie.------.nl

    • George Karnos
      Ansys Employee
      Do you have a ansyslmd.ini file under:
      c:\program files\Ansys Inc\shared files\licensing\
      verify the same.
      Im wondering why the license status was pointing to a different server


    • Sanne
      Subscriber
      I dont have a map in program files only in program filesx86.
      Granta Edupack\shared files\licensing\ansyslmd.ini
    • George Karnos
      Ansys Employee
      Can you open a dos window and type in:
      set A
      post the output please
    • Sanne
      Subscriber
      C:\Users\koolm>set A
      ALLUSERSPROFILE=C:\ProgramData
      APPDATA=C:\Users\koolm\AppData\Roaming
    • Sanne
      Subscriber
      I am at my internship right now and there the program is working just fine !
      I need to make it work at home as well, since i need it for my schoolcourses.
      What might be the problem?
    • George Karnos
      Ansys Employee
      Need to confirm with the school if cesedupack.license.schoolname.nl is an alias for wi690-sep.
      The status indicates the server has wi690-sep in the license file. If you can't resolve that hostname
      you should try the ip address or add a hosts file entry for the ip address and hostname.
      You may need to work with School IT Department.
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