Help for Weird error

- December 18, 2019 at 11:22 am
  
  juwon
  Subscriber
  
  Hello, I am user for ANSYS Simultaion program as University licence access.
  
  I installed in C drive and have used this program for a longtime.
  
  In this week, however, when we used this, so many error windows appeared simultaneously(please check the attached picture file)and background color was changed as black color despite of setting as white color.
  And I can't move viewing point in parallel(Ctrl+center button in mouse).
  
  error message is "Failed to save the file. this may be due to conflicting read/write permissions or insufficient disk space. Ans_{8D11A24E-7BA4-438E-AOED-F47DD3D112B3}.dsdb".
  
  How can I fix this problem?
  
  I hope to know what I have to do.
  
  plus, when this problem happened, C drive was full. So we eliminated unnecessary files, but situation was not changed.
- December 18, 2019 at 12:07 pm
  
  Rob
  Ansys Employee
  
  Try "save as" and also check the scratch/tmp folders in case you're still short of space there too. I assume you did empty the rubbish bin?
- December 19, 2019 at 1:40 am
  
  juwon
  Subscriber
  
  when I save the project, that error windows doesn't occur.
  
  but black background and disabled parallel moving are very big problem.
  
  I can't see 'bar' data in the figure because of black background.
- December 19, 2019 at 6:56 pm
  
  tsiriaks
  Ansys Employee
  
  You can try resetting configurations. Open up CMD Prompt and issue the following command
  
  move "%appdata%ansys" "%appdata%ansys.old"
- December 20, 2019 at 6:06 am
  
  juwon
  Subscriber
  
  Thank you for reply!
  
  My problem was all over now.
  
  Your solution was so helpful and thank you so much!
  
  Have a good day!
- January 2, 2020 at 10:54 pm
  
  tsiriaks
  Ansys Employee
  
  That's great ! You are welcome !
  
  Please mark the post as 'Is Solution' , so others know the resolution to this issue.
  
  Thanks,
  
  Win
- September 24, 2020 at 4:57 am
  
  dchi0005
  Subscriber
  
  Dear tsiriaks,nMay I know how does the CMD Prompt work? I faced the similar issue as juwon. nI don't really understand how to move %appdata%\ansys %appdata%\ansys.oldn
- September 25, 2020 at 10:36 am
  
  Rob
  Ansys Employee
  
  The CMD prompt is the new name for a DOS prompt, it's a way to use typed commands in Windows. nIf you want to find and move the %appdata% just put that string into the File Explorer search and you can rename/move etc when you find it. There may be several so rename the one associated with the Ansys version of interest. n

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