Help is blank in Discovery AIM

- July 19, 2019 at 8:27 am
  
  abrahamdenes
  Subscriber
  
  Hi,
  
  I don't know if this has been asked before, or is it supposed to be a normal thing for Student products, but when I click on a question mark in the program, in need of some information, the help window is blank. It is only a white background. Should I reinstall the product? Can I find the help and context help somewhere on the web, maybe as a PDF file?
  
  Best regards,
  
  Denes Abraham
- July 19, 2019 at 11:06 am
  
  Rob
  Ansys Employee
  
  Help should take you to an online version as of about R19.2 so please check your net connection.
- July 19, 2019 at 12:03 pm
  
  abrahamdenes
  Subscriber
  
  There is no problem with my internet connection.
- July 19, 2019 at 12:06 pm
  
  abrahamdenes
  Subscriber
  
  These are what come up, just blank boxes.
- July 19, 2019 at 6:36 pm
  
  tsiriaks
  Ansys Employee
  
  Can you try open the help from Structural module and see if you get the same issue ?
  
  Thanks,
  
  Win
- July 31, 2019 at 7:17 am
  
  abrahamdenes
  Subscriber
  
  Sorry for the late answer.
  
  I cannot access the help in any of the templates or modules.
  
  Edit: I reinstalled AIM, still no change.
  
  Edit2: I'm just gonna use the guidebook online, and not care about the blank help in AIM.
- May 9, 2020 at 10:22 pm
  
  dumat
  Subscriber
  
  I actually have the same exact problem and have no idea how to solve it. Any help would be appreciated.
- October 9, 2020 at 7:08 pm
  
  rms3555
  Subscriber
  
  Same problem here.... No idea how to fix it.n

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