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Ansys Products

hi i installed ansys student 18.2 but install.err file created

    • skarlghd27
      Subscriber

      hi i installed ansys student 18.2 but install.err file created.


      install in c(c drive but  i can't find any icon in my wallpaper and window tap.


      licensing was completed.  and my window is 10. 


      i upload the install.err file please help me


       


       


    • pgl
      Ansys Employee

      Can you upload that file.err file so that the community can take a look?

    • skarlghd27
      Subscriber

      i try to upload err file but i can't upload file. can you give me a email address?


       

    • tsiriaks
      Ansys Employee

      Hi skarlghd27,


      Can you attach the screenshot of the content of the install.err instead of uploading the file ? 


      Or maybe you can copy the content of the install.err and paste it in this post as plain text.


      Thank you,


      Win

    • skarlghd27
      Subscriber


      i tried err file to open .txt file. and i didn;t know this is right

    • skarlghd27
      Subscriber


      >>>


      >
      ANSYS installation: ? 10 1 221:03 2018
      Revision: Release 18.2


         ###### Error #######
         Could not find configuration script: AnsConfigCommon.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigTG.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigHelp.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigLicClient.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigWB.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigRSM.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigANSYS.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigCFX.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigFLUENT.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigAVIEW.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigSpaceClaim.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigACP.tcl
         ###### Error #######
         Could not find configuration script: AnsConfigCAD.tcl
      >>>


      >


      if you can't see picture see this text!

    • tsiriaks
      Ansys Employee

      Hi skarlghd27,


      Thank you for the info. 


      During the installation, those scripts get uncompressed to certain directory, then they would be run by the installer. Somehow the installer can't find these scripts. So, either you don't have permission to access that directory or those scripts don't get uncompressed correctly.


      Do you have any compress/uncompress tools installed on the machine, if so what version ?


      Make sure you run the installer with 'run as administrator'


      Could you also post the screenshot of the output of the 'set' command (use this without quote in the CMD Prompt) ?


      Thank you,


      Win

    • skarlghd27
      Subscriber

      i use compress tool to 'Bandi zip' (this korea program). and intall run as administrator.


       and i'm sorry because im not good at english and computer. so i didn't understand 'Could you also post the screenshot of the output of the 'set' command (use this without quote in the CMD Prompt) ? '  sentence 

    • tsiriaks
      Ansys Employee

      Hi skarlghd27,


      Try un-compressing the package using the 'built-in' Windows 10 tool (right click on a compressed file, then 'Extract All').


      Also, can you try uninstalling that 'Bandi zip' software ?


      For this part 'Could you also post the screenshot of the output of the 'set' command (use this without quote in the CMD Prompt) ?'


      please open up CMD Prompt , then type


      set


      then enter.


      Send me the screenshot of the output of this.


      Thank you,


      Win

    • skarlghd27
      Subscriber

      this is my CMD Prompt when 'set' command

    • skarlghd27
      Subscriber

      sorry repost the picture

    • tsiriaks
      Ansys Employee

      Hi skarlghd27,


      Can you try changing everything to be in English: 


      1. Default language on your system https://www.windowscentral.com/how-properly-change-system-default-language-windows-10


      2. Username/User profile


      Then reinstall the product again. Make sure to 'run as administrator' and that you remove C:Program FilesANSYS Student folder before attempting to reinstall.


      Thank you,


      Win

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