How can I handel “Root Element is Missing” issue while using workbench or Mechanical.

- December 22, 2021 at 2:12 am
  
  ejhan
  Subscriber
  
  With 2021 R2, There's a "Root Element is Missing" issue while using workbench or Mechanical.
  How can I handle?
  you attach image for detail.
- December 22, 2021 at 7:47 am
  
  Vinayak Vipradas
  Ansys Employee
  
  Please refer to the following discussion and let me know if this helps:
  Piezo and MEMS Extension install error ÔÇö Ansys Learning Forum
  
  Regards,
  Vinayak
  Ansys Help
  Ansys Learning Forum (Rules & Guidelines)
- December 22, 2021 at 8:59 am
  
  ejhan
  Subscriber
  
  Hi Vinayak As the link says, I changed the region but didn't work.
  and first advice says that moving some files that cause issues and reinstall.
  But I can not find System.Xml.XmlText - things in my computer
- December 22, 2021 at 2:04 pm
  
  Vinayak Vipradas
  Ansys Employee
  
  Try to clear the AppData folder and see if it helps. Following is the process-1. Exit ANSYS 2. from Start > Run 3. Enter %APPDATA% 4. A folder explorer window will open 5. Open the Ansys folder rename the v202 folder to v202_old (or whatever version you are using) 6. Launch ANSYS again and try to refresh the project
  
  Regards Vinayak
  Ansys Help
  Ansys Learning Forum (Rules & Guidelines)
- May 3, 2022 at 10:29 am
  
  tthytran
  Subscriber
  
  I had the same erro, would love updated solutions to this
- May 3, 2022 at 10:48 am
  
  Erik Kostson
  Ansys Employee
  
  Hello
  What extension are you trying to use and what are the language settings on your machine?
  (alo post the error message inline in your post so we can review it)
  Also what are you trying to model since many of these extensions are now native in WB.
  
  Thank you
  
  Erik

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