Photonics

Photonics

I can’t use Lumerical Ansys after 2 days due to License error. How to proceed?

    • Cparasch
      Subscriber

      I download Lumerical trial for 30 days and after 2 days shows, when I try to open a project shows me this error. "this computer has been already used to conduct an evaluation of this software. To contact another evaluation, please contact [email protected]". Free License doesn't have customer support. I think the problem is that while trying to download it, I didn't get it right so I made 2 users so 2 licenses for this computer. I tried to deactivate a license from "Node Locked tab but it doesnt work. Any ideas how to solve this?

    • Lito Yap
      Ansys Employee
      The error indicates that the computer was used to evaluate Lumerical sometime in the past or the license was obtained using an invalid/not supported email like gmail or other free web based email. Request a trial license from the local representative in your region. See this article in our KB for details.
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