Impossible to launch Discovery SpaceClaim

- April 19, 2018 at 4:32 pm
  ybiran
  Subscriber
  Hello,
  
  A customer just bought a Discovery Essentials package. He downloaded the last executable and executed it.
  
  When he tried to launch Discovery SpaceClaim, he has an error message (see STEP1 attached)
  - He deactivated all entitlements by using the cmd.exe (see STEP2 attached) -> SUCCESS
  - He tried a ping by using the cmd.exe (see STEP3 attached) -> SUCCESS
  - The environment variable was checked (see STEP4 attached) -> SUCCESS
  - He set the variable ANS_FLEXLM_DEBUG=1 (see STEP5 attached)
  - He collected the log files located in %TEMP%.ansys (see attached)
  Since everything has been checked and everything should be operational (server connexion, environment variable, ...), I decided to check his ANSYS Discovery account. He received an email saying that a subscription was assigned to him (see STEP6 attached) but his account is empty (see STEP7 attached).
  
  Did you ever seen this problem ?
  
  Thanks in advance
  
  Anaïs
- April 20, 2018 at 8:25 am
  
  Naresh Patre
  Ansys Employee
  
  Hello NOVACAD I am not seeing any log files attached. Can you visit the last page of troubleshooting document from below post and send the details as mentioned? Discovery License Activation Troubleshooting
- April 20, 2018 at 9:00 am
  
  ybiran
  Subscriber
  
  Hello Naresh,
  
  The problem is solved. It was a problem of answer to the invitation during the license assignation.
  
  Thank you !
  
  Anaïs

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