Inability to disassociate devices

- June 12, 2019 at 7:41 am
  
  rg
  Subscriber
  
  Hi, I tell you this to inform you that it is no longer possible to dissociate the devices.
  I know you are doing work on the server, I say this to help you
  
  Regards
- June 12, 2019 at 7:58 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Roberto
  
  The concerned team is actively working on to fix this issue. I will let you know as soon as it gets resolved. Meanwhile, did you try deactivating and then activating again from the command prompt using commands mentioned in this post? Let me know if it is not working.
  - June 14, 2019 at 8:03 am
    
    rg
    Subscriber
    
    Naresh Patre Hi Naresh
    
    The activation of the command prompt does not work, it only worked once by engaging all the client licenses and therefore they can use it in a single PC.
    This is to tell you that there is also this problem if you associate only one device and take care of all the licenses
  - June 14, 2019 at 8:45 am
    
    Naresh Patre
    Ansys Employee
    
    Roberto
    
    From the error messages, it appears that you are specifying device ID in the activation command and not the activation id. You need to specify the activation ID which starts with "Act-" after -ActivateLicenseEntitlement command. You can see the activation ID mentioned below the start and end dates.
  - June 14, 2019 at 8:57 am
    
    rg
    Subscriber
    
    Naresh Patre Thank youuuu
  - June 14, 2019 at 9:19 am
    
    rg
    Subscriber
    
    Roberto Hi
    
    Even so it doesn't work because anyway there are all the spaces involved in the license and I can't dissociate them even with the promt of the commands.
    
    It doesn't matter, I'll wait for the server to work again
    
    Regards
- June 12, 2019 at 8:29 am
  
  rg
  Subscriber
  
  Hi Naresh, when it usually doesn't work I'm always using the command prompt but now this doesn't work
  
  Regards
- June 14, 2019 at 2:56 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello Roberto
  
  The server issue has been fixed and the activations can be released from the account page. Please let me know if you still see any issues.
- June 17, 2019 at 9:39 am
  
  rg
  Subscriber
  
  Hi Naresh Patre
  
  now everything is back to work

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