increase in rights

- September 16, 2019 at 7:46 am
  
  omajo
  Subscriber
  
  hello,
  
  I just received an email from a customer who is trying to solve his license refresh problem.
  here are these words:
  
  'I just did the manipulation on the station with an increase in rights.
  I have a certificate error.
  I will attach the log file with the errors.'
  
  see the attached file .
  
  Best regards
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- September 16, 2019 at 9:28 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello olivier. majo
  
  Does the customer ave proxy settings in place?
  
  If so, can you please guide them to go through point #5B in the Troubleshooting Document.
  
  If that does not work can you also try point #5D.
  
  Please let me know if this helps.
  - September 16, 2019 at 12:15 pm
    
    omajo
    Subscriber
    
    Subashni
    
    hello, here is the answer of my client
    
    'I don't have a proxy.
    It is at the heart of the network, so there is no configuration to do on the workstation.
    I have already done the test for the certificate and it is present on the workstation.
    
    The problem is elsewhere.'
    
    regards
- September 17, 2019 at 10:31 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello olivier. majo
  
  Could you please ask the customer to share all the files as mentioned in #6 of the Troubleshooting Document?
  - September 17, 2019 at 1:03 pm
    
    omajo
    Subscriber
    
    Subashni
    
    Thank you Subashni
    
    my client is finally successful
    
    best regards

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