Ansys Products

Ansys Products

Installation and License Issue

    • Fioamana
      Subscriber

      Hello everyone,


       


      I have a brand new computer and it seems that I can't install Ansys on it.


      I tried to : download Ansys /Install it / Reboot the computer / Desintall all Ansys manually / Reinstall it / re Download it /... 


      Well, I tried a few things.


      The error that I get is ALWAYS the following one :



       


      As I said earlier, my computer is brand new, the first thing I tried to install is Ansys.


       


      I hope someone can help me with my issue.


      Thanks;


      Fiomana

    • tsiriaks
      Ansys Employee

      Hi Fiomana,


      What version of ANSYS did you install ?


      If 19.2, please note that its license has expired, you would have to follow the steps here to renew it


      https://forum.ansys.com/forums/topic/how-can-i-renew-ansys-student-version-license/


      If you are already using 2019 R2 version but still see this error, please try creating a test Windows user account that only has English letters or numbers in the name and nothing else.


      Thanks,


      Win

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